Assistant Front Office Manager
About The Position
The Assistant Front Office Manager manages front office operations for the hotel and supports the Director of Operations and General Manager in creating a welcoming environment that promotes quality service and guest satisfaction. The role oversees front desk operations for assigned shifts, supports the front office team, resolves guest concerns, and helps ensure compliance with brand standards, company policies, and safety procedures. The position is based at the Hilton Garden Inn in Palm Beach Gardens, Florida. It is full-time, with a listed pay range of $22.00 per hour. The job shift is listed as “Any.”
Requirements
- Two years of previous hotel front office supervisor or management experience.
- Knowledge of and ability to operate a computer.
- Ability to work most weekends and holidays.
- Ability to report to work on time in professional attire and follow hotel grooming and uniform standards.
- Ability to stand and walk for up to eight hours.
- Ability to perform minimal lifting, pushing, and pulling.
Nice To Haves
- Bachelor’s degree, preferably in hotel management, or equivalent education.
Responsibilities
- Manage all aspects of front desk operations for assigned shifts.
- Ensure front office team members deliver the brand promise and exceptional guest service.
- Assist with greeting and checking in guests.
- Ensure front office staff are familiar with hotel products and services.
- Handle guest issues courteously and efficiently, ensuring satisfactory resolution.
- Assist with hiring, training, and coaching the front office team.
- Prepare weekly schedules that reflect business needs and remain within budgeted guidelines.
- Ensure team members wear proper uniforms and follow company grooming standards.
- Ensure required brand-standard training is completed on time.
- Ensure company policies regarding financial record keeping, money handling, and licensing are followed, including timely and accurate financial reporting.
- Ensure VIP arrivals, special-request rooms, and long-stay guest rooms are pre-blocked in advance.
- Coordinate with Housekeeping and Engineering to check rooms as needed for maintenance and amenities.
- Manage inventory.
- Ensure front desk shift coverage when there are call-outs.
- Report items in need of repair.
- Follow all safety procedures while working.
- Perform additional tasks requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
