Assist Front Desk Mgr NX

Crescent Careers • Bethesda, MD

3d • Onsite

About The Position

The Bethesdan Hotel is a contemporary, boutique-style property located in downtown Bethesda, just minutes from Washington, D.C. We are part of the Tapestry Collection by Hilton, offering a unique blend of independent character with the support and standards of a major global brand. We are seeking an experienced and service-driven Assistant Front Desk Manager to support the daily operations of our Front Office and Guest Experience teams. This leadership role is ideal for a hospitality professional who is passionate about creating exceptional guest experiences, developing high-performing teams, and driving operational excellence.

Requirements

• Must have knowledge of Front Office operations, great customer service skills, and must be a team player.
• Long hours sometimes required.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Crescent Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing namets.
• Comply with Crescent Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.
• Strong leadership, communication, and interpersonal skills.
• Ability to effectively resolve guest concerns and employee issues with professionalism and sound judgment.
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
• Ability to build positive working relationships with guests, associates, and leadership teams.
• Professional appearance and demeanor with a commitment to service excellence.
• Ability to communicate effectively in both verbal and written formats.
• Working knowledge of hotel systems and computer applications.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
• Must be proficient in Windows, Company approved spreadsheets and word Поэтому.

Nice To Haves

• Hilton experience preferred, but not required.

Responsibilities

• Lead and support Front Office and Guest Experience associates in delivering exceptional guest service and hospitality.
• Partner with Housekeeping, Engineering, Food & Beverage, Security, and other departments to deliver a seamless guest experience.
• Promote a culture of accountability, teamwork, inclusion, and continuous improvement.
• Assist and make recommendations to the Rooms Division Manager and/or Operations Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
• Provide information and assist staffs in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Responsible for covering/finding replacements for call-offs.
• Ensure proper communication to subordinates on all hotel activities in a way that ensures that guest needs are being met in a timely fashion.
• Ensure all associates are properly trained on LightSpeed along with all other systems/procedures that will help them provide our guests with quality service.
• Provide motivation to the department.
• Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc...)
• Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
• Participates in Hotel MOD program.
• Perform other duties as assigned, requested or deemed necessary by management.
• Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and CHR Rules of Conduct.
• Champion Hilton Rewards or Guest Service Scores through guest enrollment initiatives and associate engagement.

Benefits

• Exciting positions across the company, from corporate roles to associates to property level leadership positions and internships.
• Dynamic work environments that inspire growth and curiosity.
• Employer of choice.
• Encourages open conversations about diversity, race, equity and inclusion.
• Believes in our people.
• Education, recruiting and promoting diverse talent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed