Assistant Front Desk Manager
About The Position
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. What will you do in this job? Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As the Front Desk Assistant Manager, you will be responsible for assisting guests with reservations, guest check-in, guest checkout, tour bookings and general area information. You will assist the Front Desk Manager to oversee and be responsible for the daily operations of the Front Desk and staff. You will have a range of duties in order to assist team members including: Provide guest with lodging and local area information Perform guest reservations, check-in and checkout procedures Train staff and implement procedures to ensure high level of guest service and efficiency
Requirements
- Commitment to delivering exceptional guest service
- Excellent interpersonal and communication skills
- Previous direct guest service experience
- Familiarity with basic office equipment operation
- Candidates must be 21+ years of age at time of employment start
- Candidates must have a valid Driver's License to operate company vehicle if required
Nice To Haves
- Operating a company vehicle (or other utility/low speed vehicle) may be required.
Responsibilities
- Provide guest with lodging and local area information
- Perform guest reservations, check-in and checkout procedures
- Train staff and implement procedures to ensure high level of guest service and efficiency
- Oversee and be responsible for the daily operations of the Front Desk and staff
Benefits
- Free access to Pursuit attractions and 50% off for friends
- Discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
