Assistant Food Service Manager

Hy-Vee, Inc.•Council Bluffs, IA

2d•Onsite

About The Position

As an Assistant Market Grille Department Manager, this position will be responsible for assisting the Department Manager with presenting the freshest, most innovative, and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. This role involves working with co-workers as a team to ensure customer satisfaction and a pleasant work environment. You will also be responsible for checking orders for the day and setting up a timeline and production schedule, reviewing the daily production list with department employees and assigning tasks for completion. Ensuring food display case product is rotated and replenished, scanning the Market Grille area for items and areas that need to be addressed (e.g., coffee, salad case, cleanliness, kitchen repairs, and safety issues), and assigning tasks to Market Grille staff are key responsibilities. You will also ensure the proper amount of staff in the department to handle customer needs, monitor the schedule, check on hours and duties for 14 and 15-year-olds, and monitor department overtime. Controlling inventory through constant monitoring of products, ensuring the supply area is clean and orderly, and rotating all perishable product with every delivery are also crucial. This role handles catering contracts, follows all food safety guidelines, and ensures department employees comply. You will handle and satisfy customer issues, suggest ad items for the department, review and order signage for the department, suggest in-store specials, and do the intercom message. Assisting in monthly inventory, including posting invoices, helping with counts, and calculating intra and inter-store transfers, is also part of the role. Understanding and practicing proper sanitation procedures, ensuring the work area is always clean and neat, and maintaining strict adherence to department and company guidelines related to personal hygiene and dress are essential. Adherence to company policies and individual store guidelines, and working closely with Restaurant and Service staff are also required. You must report to work when scheduled and on time.

Requirements

High school or equivalent experience with Sanitation (Food Safety) courses encouraged
One year of similar or related experience.
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Has daily contact with customers, suppliers/vendors, and the general public.
Occasional contact with federal or state regulatory agencies regarding inspections.
Has access to confidential information including gross percentage/sales, and employee wages.

Nice To Haves

Sanitation (Food Safety) courses encouraged

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Checks orders for the day and sets up a timeline and production schedule.
Reviews daily production list with department employees and assigns tasks for completion.
Ensures food display case product is rotated and replenished.
Scans the Market Grille area for items and areas that need to be addressed (e.g., Coffee, salad case, cleanliness, kitchen repairs, and safety issues.) and assigns tasks to Market Grille staff.
Ensures the proper amount of staff in the department to handle customer needs.
Monitors schedule, checks on hours and duties for 14 and 15 year olds and monitors department overtime.
Controls inventory through constant monitoring of products.
Ensures supply area is clean and orderly.
Rotates all perishable product with every delivery.
Handles catering contracts.
Follows all food safety guidelines and ensures department employees comply.
Handles and satisfies customer issues.
Suggests ad items for department.
Reviews and orders signage for the department.
Suggests in-store specials and does the intercom message.
Assists in monthly inventory: post invoices, helps with counts, calculates intra and inter store.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Works closely with Restaurant and Service staff.
Reports to work when scheduled and on time.
Assumes management duties in absence of Department Manager.
Writes schedules for the department and is able to calculate clerk production amounts.
Puts items/products together for catering or instructs to complete and calculates portion needed.
Trains employees in department duties.
Orders all products and supplies for the department.
Understands and can perform all aspects of department duties.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.