Assistant Food & Beverage Manager

the CIA•Napa, CA

1d•$70,400 - $70,400•Onsite

About The Position

The Assistant Food and Beverage (F&B) Manager is responsible for assisting the Food and Beverage Operations (FBO) team and Grove Restaurant team in the successful daily operation of special events and retail service at Copia. This role supports daily F&B operations through applying the necessary systems and procedures that support the standards of operational excellence, safety, efficiency, and goals set by the property. The Assistant F&B manager is responsible for efficiently managing and delegating all front of the house aspects of service and scheduling as directed by the Senior Director of Food and Beverage across assigned outlets. This position provides excellent customer service for all guests. The Assistant F&B Manager responds in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. The Assistant F&B Manager provides a regular floor presence across assigned outlets, assisting guests and providing constructive feedback to front-of-house staff, while ensuring the smooth running of their assigned service shift.

Requirements

Associate’s Degree from the CIA or similar institution, or significant work experience in lieu thereof.
One (1) year supervisory experience in a fine dining establishment.

Nice To Haves

Bachelor’s Degree from the CIA or another accredited institution.
Valid TIPS Certification.
ServSafe or equivalent.

Responsibilities

Facilitate an open line of daily communication with the Food & Beverage Operations team to provide a quality experience for guests, and an operationally successful food service program.
Manage the opening and/or closing of the restaurant for Front of House (FOH).
Manage the training, execution, and completion of all side duties for FOH.
Assist with cross-training incoming staff.
Create and maintain written manuals for all positions FOH.
Assist with expediting food during service and maintain quality control.
Demonstrate standards using ServSafe and CIA protocol.
Collaborate with Back of House (BOH) to create, post and update menu id packets, allergen charts and daily changes.
Assist in the operations of the beverage program, as needed.
Provide beverage service at the bar, as needed.
Communicate menu updates, reservations, and other pertinent information to staff during pre-shift meetings.
Review and communicate to BOH forecasted reservations, special requests, changes, and updates received from guests.
Order and maintain any necessary food, beverage, liquid nitrogen, and non-food items for all restaurant service including ala carte, banquet, special events, tastings and other for the BOH & FOH using the ordering system as well as requesting and coordinating with all internal departments including storeroom, stewarding, and wine room.
Assist in the monitoring of food, beverage, and non-food costs by taking and controlling inventories, maintaining pars, adhering to budget, managing waste, processing linen, and ordering supplies for FOH.
Manage proper use of the Point-of-Sale system.
Assist in the management of the properties’ reservations with reservation system and provide communication to leadership team daily.
Ensure, maintain, and reinforce CIA standards of dress code, sanitation, and safety for staff.
Supervise all supplemental employees including recruitment, HR registration, scheduling, and verification of time worked using the payroll system.
Assist in typesetting and proofing all menus required for a la carte service, beverage programs, banquets, and other events.
Assist in the Social Media efforts of the Food & Beverage Operations Office.
Report and coordinate repairs with Facilities Department.
Act as back up to cover all positions as needed for FOH.
Make daily reservation table assignments and floor plans as needed.
Ensure that all products are stored properly, and assigned areas are secure and sanitized at closing.
Manage garbage, compost and recycling standards and removal as needed.
Assist in the closing of checks in Point-of-Sale System.
Any and all other duties as assigned.