Assistant Food and Beverage Operations Manager
About The Position
The Assistant Food and Beverage Operations Manager assists with supervising daily food and beverage and culinary operations. The role supports guest and employee satisfaction while maintaining the operating budget and ensuring that standards and legal obligations are followed. The position assists with supply ordering, shift operations, inspections, staffing, team coordination, cleaning programs, guest service, and operational problem-solving. It also contributes to reviewing customer feedback and understanding budgets, operating statements, and payroll progress reports. The role may perform hourly job functions when necessary. The position is with The Luxury Collection, a portfolio of Marriott International. Marriott states that it is an equal opportunity employer and is committed to non-discrimination and fostering an environment where associates’ backgrounds are valued.
Requirements
- High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in food and beverage, culinary, or a related professional area.
Responsibilities
- Assist in ordering food and beverage supplies, cleaning supplies, and uniforms.
- Supervise daily food and beverage shift operations and ensure compliance with policies, standards, and procedures.
- Support and supervise an effective monthly self-inspection program.
- Operate department equipment as necessary and report malfunctions.
- Supervise staffing levels to meet guest-service, operational, and financial objectives.
- Encourage mutual trust, respect, and cooperation among team members.
- Develop goals and plans to prioritize, organize, and accomplish work.
- Communicate areas needing attention to staff and follow up to ensure understanding.
- Coordinate cleaning programs in all food and beverage areas, identify trends, and recommend improvements.
- Follow the property-specific second-effort and recovery plan.
- Remain readily available and approachable to team members and guests.
- Demonstrate knowledge of the brand-specific service culture and model appropriate behavior.
- Provide service above and beyond to support customer satisfaction and retention.
- Manage daily operations to meet quality standards and customer expectations.
- Take proactive approaches to guest concerns and set a positive example for guest relations.
- Review comment cards and guest satisfaction results with employees.
- Respond in a timely manner to customer service department requests.
- Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
- Analyze information and evaluate results to select solutions and solve problems.
- Perform hourly job functions when necessary.
- Extend professionalism and courtesy to team members.
- Comprehend budgets, operating statements, and payroll progress reports.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
