Assistant Food and Beverage Manager

Midtown Athletic Clubs • Rochester, NY

3d • Onsite

About The Position

The Assistant Food and Beverage Manager will help operate our Chromium café and food and beverage department.

Requirements

• Flexible availability, including evenings and weekends
• 1–3 years of management experience in a high-volume café or quick-service environment
• Passion for food, hospitality, and delivering a positive impact on guests’ experiences
• Strong guest service mindset with a collaborative, “lead by example” approach
• Ability to thrive in a fast-paced environment with strong adaptability and problem-solving skills
• Reliable and accountable with a high level of professionalism
• Proficient in basic computer applications, including MS Office (Word, Excel, PowerPoint, email, and spreadsheets)
• Ability to read, interpret, and communicate operational documents (e.g., safety guidelines, procedures, recipes) and present information clearly to team members and guests
• Ability to stand and remain active for extended shifts (8–10 hours), including walking, bending, kneeling, reaching, and occasional climbing or balancing

Responsibilities

• Manage on a regular basis the recruitment process and retention tactics for all staff including corrective action, training, and employee morale
• Cultivate and maintain professional relationships with all employees through a positive and team-driven work effort
• Maintain superior service levels and help facilitate ongoing education of all employees
• Assist with creating and implementing a weekly schedule to best suit employees’ strengths and weaknesses
• Delegating tasks to employees
• Supervise staff for safety and cleanliness according to Health Department regulations
• Accommodate staff and guest requests and preferences whenever possible
• Assist with employee evaluations following guidelines and procedures set forth by Midtown
• Establish and maintain open, collaborative relationships with direct reports and entire food & beverage team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Assist in the management of budgeting, inventory, accounting, payroll, and other financial matters.
• Monitor the restaurant’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
• Review and maintain daily payroll and scheduling reports/records. Maintain labor costs within established budgetary guidelines
• Interact with membership frequently to ensure satisfaction and enjoyment of dining experience and building lasting relationships
• Seek out and use service-related guest feedback and take appropriate action to continually improve the level of service, drive overall member satisfaction, increase return visits and reduce guest complaints.
• Always represent the highest of Midtown standards when communicating with membership, and respond to all membership complaints or inquiries in a timely manner

Benefits

• Complimentary individual Midtown club membership
• Associate Discounts, recognition programs, and professional development support
• Medical, dental, and vision insurance (where applicable)
• 401(k) retirement savings plan with company match
• Paid time off and paid parental leave
• Flexible Spending Accounts
• Life, AD&D, and disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed