Assistant Food and Beverage Manager

Midtown Athletic Clubs•Rochester, NY

2d•Onsite

About The Position

Midtown exists to inspire people to become their best selves through the power of movement, connection, and belonging. Founded in 1970, Midtown has grown from one tennis club in Chicago to owning and operating eight luxury athletic clubs across the United States and Canada. The Assistant Food and Beverage Manager will help operate our Chromium café and food and beverage department.

Requirements

Flexible availability, including evenings and weekends
1–3 years of management experience in a high-volume café or quick-service environment
Passion for food, hospitality, and delivering a positive impact on guests’ experiences
Strong guest service mindset with a collaborative, “lead by example” approach
Ability to thrive in a fast-paced environment with strong adaptability and problem-solving skills
Reliable and accountable with a high level of professionalism
Proficient in basic computer applications, including MS Office (Word, Excel, PowerPoint, email, and spreadsheets)
Ability to read, interpret, and communicate operational documents (e.g., safety guidelines, procedures, recipes) and present information clearly to team members and guests
Ability to stand and remain active for extended shifts (8–10 hours), including walking, bending, kneeling, reaching, and occasional climbing or balancing

Responsibilities

Manage on a regular basis the recruitment process and retention tactics for all staff including corrective action, training, and employee morale
Cultivate and maintain professional relationships with all employees through a positive and team-driven work effort
Maintain superior service levels and help facilitate ongoing education of all employees
Assist with creating and implementing a weekly schedule to best suit employees’ strengths and weaknesses
Delegating tasks to employees
Supervise staff for safety and cleanliness according to Health Department regulations
Accommodate staff and guest requests and preferences whenever possible
Assist with employee evaluations following guidelines and procedures set forth by Midtown
Establish and maintain open, collaborative relationships with direct reports and entire food & beverage team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Assist in the management of budgeting, inventory, accounting, payroll, and other financial matters.
Monitor the restaurant’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
Review and maintain daily payroll and scheduling reports/records.
Maintain labor costs within established budgetary guidelines
Interact with membership frequently to ensure satisfaction and enjoyment of dining experience and building lasting relationships
Seek out and use service-related guest feedback and take appropriate action to continually improve the level of service, drive overall member satisfaction, increase return visits and reduce guest complaints.
Always represent the highest of Midtown standards when communicating with membership, and respond to all membership complaints or inquiries in a timely manner