Hotel Katerina - Assistant Food and Beverage Manager

Oxford Suites & Hotels•Chico, CA

9d•$26 - $29•Onsite

About The Position

The Assistant Food and Beverage Manager at one of Oxford’s luxury or boutique-style hotels is responsible for assisting in meeting financial targets, cost and waste controls, training and development of the FOH staff and overall success in delivering luxury level service standards. This position assists the Food and Beverage Manager in the operation of all beverage production and dining service, being available to stand in if the Food and Beverage Manager is not accessible. The Assistant Food and Beverage Manager plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Requirements

2+ years of supervisory or management experience
Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions

Nice To Haves

High School Diploma or GED preferred
Hospitality / hotel work experience preferred

Responsibilities

Lead day-to-day operations of all beverage outlets including restaurant, bar, in-room dining, and banquet service
Coordinate VIP and special event dining experiences, ensuring personalized, high-end service
Being available to work the floor during peak service, tending to guest and ensuring the highest level of service and satisfaction
Assist in supervision, training, and guidance of the food and beverage staff in accordance with company policy, safety, and sanitation requirements
Maintain knowledge of menu and restaurant specials, Offering expert-level recommendations to enhance guest experience and anticipate guest needs, delivering personalized, luxury-level service
Assist in the maintenance of employee records concerning attendance, punctuality, and performance
Make recommendations and assist in adjusting staffing levels based on operational needs
Ensure all staff maintain required certifications, such as food handlers' licenses and liquor permits
Create an agenda with hotel leadership and conduct regular staff meetings to share information, provide feedback, and address any concerns
Lead pre-shift meetings, ensuring the team is informed of daily priorities
Provide guidance and motivation to food and beverage staff and feedback for development
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to their supervisor or General Manager.
Assist in establishing, conducting and maintaining standards of quality control for regularly schedule lounge and restaurant cleaning programs
Creation and scheduling of equipment and furnishings cleaning
Ensure all areas are kept clean and that all food-contact areas are sanitized multiple times daily
Ensure that proper equipment and supplies are available to ensure food is cooked and stored to safe health standards
Assist in ordering food, beverages, supplies and control inventory
Attend hotel management meetings when the Food and Beverage manager is not available
Work closely with the Food and Beverage Manager and sales department to provide catering for meeting room clients
Engage with guests in a friendly, customer-focused manner, providing exceptional service to ensure every aspect of their experience exceeds expectations.
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Maintain a high level of professionalism, confidentiality, and sensitivity when working with guests and staff
Collaborate with other hotel departments, including front desk and maintenance, to ensure seamless operations
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Assist with other tasks as required to support the needs of the hotel and food and beverage operations
Adhere to attendance policies and maintain regular availability for scheduled shifts
Other Hotel related duties as assigned