Assistant Facilities Manager
About The Position
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As an Assistant Facilities Manager, you will support the Facility Manager in delivering safe, reliable, and compliant facility operations within a large, complex campus environment. This role has direct responsibility for a small team supporting soft services and ensures daily execution across workplace support functions, vendor performance, and service delivery standards. You’ll lead day-to-day service operations for assigned scopes, resolve issues with urgency and professionalism, and drive a consistent employee experience while maintaining strong operational discipline.
Requirements
- 2+ years of experience in facilities management, workplace operations, or a related corporate environment.
- Prior experience leading or supervising a small team (directly or in a lead capacity) in a service delivery environment.
- Experience coordinating vendors and service providers with a focus on service quality and responsiveness.
- Strong customer service mindset with the ability to communicate professionally at all levels.
- Proficiency with Microsoft Office and comfort working in CMMS platforms.
Nice To Haves
- Bachelor’s degree or equivalent experience.
- Experience in a multi-building campus or operationally complex environment.
Responsibilities
- Lead soft services team operations: Directly manage workplace support, conference services, mail coordination, and employee support staff with daily direction, coaching, and performance feedback
- Oversee service delivery and quality: Coordinate soft services execution, monitor KPIs/SLAs, and ensure consistent quality and responsiveness across all service areas
- Manage vendor performance and work orders: Oversee vendor scope adherence, quality checks, and coordinate CMMS work order management with proper prioritization and documentation
- Support compliance and safety requirements: Ensure adherence to company audit standards, operational policies, and safety requirements while maintaining accurate documentation
- Provide financial and administrative support: Assist with invoice review, expense tracking, reporting, and administrative processes to maintain operational visibility
- Coordinate cross-team collaboration: Partner with engineering, workplace support, and operational stakeholders to ensure seamless service delivery and coverage
- Drive continuous improvement culture: Set service standards, support team development, and lead special projects focused on employee experience improvements
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
