Assistant Executive Director - Maravilla Santa Barbara

Maravilla Santa Barbara•Santa Barbara, CA

21h

About The Position

The Assistant Executive Director supports the day-to-day administration of program and financial operations and, in the Executive Director’s absence, is responsible for those operations. The role plans, develops, implements, evaluates, and improves program services; manages staff; and helps ensure high-quality services and care consistent with the community’s operating and service philosophy. The position is responsible for attaining budgeted NOI, maintaining regulatory compliance, and supporting occupancy and financial performance at Maravilla Santa Barbara. The Assistant Executive Director works to promote resident independence, well-being, personal growth, and satisfaction. The role oversees service delivery, staffing, training, safety, budgeting, reporting, facility upkeep, vendor agreements, and community relations. The position also maintains confidentiality and continues developing knowledge of senior living and the needs of older adults through approved or directed education and industry involvement.

Requirements

Experience in senior housing, health, human services, and/or community services.
Strong organizational and time-management skills.
Ability to conceptualize, organize, and implement resident program plans; anticipate problems, predict outcomes, and plan for the future.
Demonstrated ability to hire, direct, and manage personnel.
Understanding of retirement living communities, including governing bodies and financing.
Strong interpersonal skills and ability to relate to people with varied backgrounds and personalities.
Initiative, judgment, and leadership skills.
Bachelor’s degree (BA or BS) or equivalent; alternatively, at least two years of related experience and/or training, or an equivalent combination of education and experience.
Excellent oral and written communication skills, including the ability to read and interpret business, professional, technical, or governmental materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Proficiency with computer skills and basic business platform systems.
Meet any licensing or other requirements that applicable state law or regulation may impose on Executive Directors or Assistant Executive Directors.

Nice To Haves

Experience in all aspects of property management is desired.

Responsibilities

Support the organization’s mission to create and maintain distinctive, service-enriched housing environments for seniors.
Support community programs that encourage resident independence, well-being, and personal growth.
Assure residents receive high-quality services that they need or desire, while recognizing residents’ heritage, values, wisdom, and aging-related needs.
Maintain compliance with applicable local, state, federal, regulatory, and accrediting standards; prepare for inspections through regular audits and updates to policies, procedures, records, and environmental standards.
Attain or maintain targeted occupancy levels, budgeted NOI, and financial performance.
Monitor departmental performance and service delivery to support resident retention and quality assurance.
Maintain availability to residents and families to optimize communication and resident retention.
Promote team building, staff participation, and involvement in daily operations and decision-making.
Ensure a safe and sanitary environment; investigate incidents, identify hazards, and institute corrective action promptly.
Participate in new-staff orientation and support staff contributions to the community.
Help develop and provide in-service and ongoing staff training.
Improve customer satisfaction by soliciting and measuring resident feedback, implementing suggestions, and problem-solving with residents and families.
Prepare and administer the annual budget and monitor cost control across departments.
Ensure reports follow SRG corporate guidelines and are prepared on time; initiate and maintain accurate payroll records.
Ensure proper maintenance of the facility and grounds.
Prepare, analyze, secure, and monitor agreements with vendors and service contractors.
Provide ongoing support, direction, supervision, and performance feedback to staff, contracted staff, and volunteers.
Contribute to improved community relations, public regard, and awareness of the senior living community.
Routinely monitor key measurable indicators of daily operations and maintain appropriate confidentiality.
Expand knowledge of senior living and older adults’ needs through educational seminars and industry organizations as approved or directed by the Executive Director or designee.