Assistant Executive Director l Byron Manor

Cardinal Senior Living LLC • Byron Center, MI

3d • Onsite

About The Position

Byron Manor Senior Living, a Cardinal Senior Living community, is seeking an Assistant Executive Director to serve as the operational right hand to the Executive Director and help lead the community’s day-to-day performance. This is an operational leadership role, not an administrative assistant position. The Assistant Executive Director directly leads department heads, coordinates priorities across the community, manages workforce and operating performance, resolves resident and family concerns, and ensures commitments are carried through to results. When the Executive Director is unavailable, this role serves as second-in-command.

The role oversees the community’s operating rhythm, including daily and weekly priorities, department-head execution, staffing and operational readiness, work orders, vendors, projects, service issues, move-ins, events, inspections, and cross-department coordination. The Assistant Executive Director sets expectations, coaches leaders, recognizes strong performance, addresses missed standards, ensures department ownership, and escalates leadership or capability issues when needed.

The position maintains a visible presence in the community and ensures resident and family concerns receive clear ownership, communication, root-cause attention, and follow-through. In partnership with department heads and the Business Office Manager, the role supports appropriate staffing, schedule and attendance discipline, onboarding, overtime and agency control, expense and purchasing discipline, vendor accountability, and performance against approved budgets. The role connects labor, resident experience, service quality, retention, and financial performance.

A bachelor’s degree in Business, Healthcare Administration, Hospitality, Operations, or a related field is preferred; equivalent progressive operating leadership experience will be considered. Clinical licensure is not required, and clinical decisions remain with licensed clinical leadership. The position is full-time, salaried, and on-site in Byron Center, Michigan.

Requirements

• Demonstrated experience directly leading employees.
• Experience managing labor, budgets, expenses, vendors, operating metrics, and performance issues.
• Strong resident and customer-service judgment.
• Ability to manage conflict and difficult conversations.
• Working knowledge of safety, compliance, documentation, emergency preparedness, and risk management.
• Strong communication, organization, and follow-through.
• Clinical licensure is not required; clinical decisions remain with licensed clinical leadership.

Nice To Haves

• Experience managing department heads, managers, or multiple functions is strongly preferred.
• Three to five years of progressive leadership experience in senior living is preferred.
• A bachelor’s degree in Business, Healthcare Administration, Hospitality, Operations, or a related field is preferred; equivalent progressive operating leadership experience will be considered.

Responsibilities

• Lead department heads and coordinate priorities across the community.
• Oversee daily and weekly community priorities, department-head execution, staffing, and operational readiness.
• Coordinate work orders, vendors, projects, service issues, move-ins, events, inspections, and cross-department follow-through.
• Set clear expectations for department leaders, coach them using facts and observation, recognize strong performance, and address missed standards promptly.
• Require leaders to own their departments and escalate leadership or capability issues when necessary.
• Maintain a visible presence throughout the community and ensure resident and family concerns are assigned, communicated, investigated for root causes, and resolved.
• Work with department heads and the Business Office Manager on staffing coverage, schedule and attendance discipline, onboarding, overtime and agency control, expenses, purchasing, vendor accountability, and approved budgets.
• Serve as second-in-command when the Executive Director is unavailable.
• Use data and facts to make decisions and connect labor, resident experience, service quality, retention, and financial performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed