Assistant Executive Director- Retirement Operations

Cogir Senior Living•Edmonton, AB

5d•Onsite

About The Position

Cogir Senior Living manages retirement residences across the country, offering independent living, assisted living, and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. We are seeking individuals with a purpose and passion for life who are looking for meaningful work that will make a real difference. The Assistant Executive Director is a self-starter with operations leadership experience, preferably in a hospitality-related industry. This role involves working in collaboration with the Executive Director on the general management and operation of the retirement residence, engaging team members in delivering a “More Living” experience to residents. The position contributes to the development of the residence's annual operating and capital budgets, ensures ongoing adherence to approved budgets, monitors expenses, and identifies opportunities for cost optimization. The Assistant Executive Director actively participates in Care Conferences, collaborating with the care team to ensure comprehensive and person-centered care plans. They will meet with residents' families to address and resolve any issues or concerns, providing support and fostering positive relationships. Sharing responsibility with the Executive Director and Sales Consultant, the role oversees all sales and marketing functions of the residence, focusing on optimizing occupancy levels. Additionally, community and hospital outreach activities are conducted to raise awareness and attract potential residents. The role may also include responsibility for the front desk, leading the reception team, and ensuring a positive first impression, both in person and on the phone.

Requirements

Minimum of one (1) year relevant management experience, ideally in the seniors living industry, hotel, or hospitality industry.
Prior sales and marketing experience to drive superior performance and achieve results.
Thorough understanding of effective HR practices and policies.
Must possess good written and oral communication skills with the ability to effectively supervise the activities of department managers.
Must have demonstrated sound financial knowledge and understanding of how decisions can affect/impact results.
Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) within the last six months or be willing to obtain one.

Nice To Haves

Self-starter with the ability to facilitate change
Strong leadership and management abilities
Excellent organizational and problem-solving skills
Effective communication and interpersonal skills
Financial acumen and budget management expertise
Experience in optimizing operational efficiency
Ability to foster a culture of collaboration and excellence
Knowledge of industry regulations and standards
Proven track record in achieving operational goals

Responsibilities

Work in collaboration with the Executive Director on the general management and operation of the retirement residence.
Engage team members in delivering a “More Living” experience to residents.
Contribute to the development of the residence's annual operating and capital budgets.
Ensure ongoing adherence to approved budgets, monitor expenses, and identify opportunities for cost optimization.
Actively participate in Care Conferences, collaborating with the care team to ensure comprehensive and person-centered care plans.
Meet with residents' families to address and resolve any issues or concerns, providing support and fostering positive relationships.
Oversee all sales and marketing functions of the residence, focusing on optimizing occupancy levels.
Conduct community and hospital outreach activities to raise awareness and attract potential residents.
Responsibility for the front desk, leading the reception team, ensuring a positive first impression, both in person and on the phone.

Benefits

Competitive Compensation Package
Eligibility to our department manager bonus plan
Opportunity for annual merit increases
Comprehensive Onboarding and Training (four-week program)
Coaching and Mentoring from Regional and National teams
Dedicated support staff and resources
Extensive Benefits Plan including comprehensive medical coverage, health benefits, and an Employee Assistance Program (EAP)
RRSP matching program
Manulife Vitality Program
Employee Perks Program (Perkopolis)
Generous Time Off (three weeks of vacation per year, plus additional sick and personal days)
Rewards and Recognition (service awards program and celebration stations)
Career Growth Opportunities