Assistant Events Manager - Austin, TX

LAZ Parking Texas•Austin, TX

7d•Onsite

About The Position

The Assistant Event Manager is responsible for overseeing parking operations and staff during events. Additionally, they will interface with and provide excellent customer service to all customers and employees. The Event Assistant Manager reports to the Event Manager.

Requirements

High school diploma or GED required.
Must have a valid driver’s license.
Previous experience with cash handling.
Previous experience in customer relations.
Excellent team-building and interpersonal skills.
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
Ability to communicate professionally and effectively with diverse cultures.
Thrive in fast-paced, multi-faceted work environment.
Must be able to work unsupervised.
Ability to speak, read, and comprehend the English language.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement and contribute to value-added services/developments.

Nice To Haves

Parking industry experience is preferred but not required.

Responsibilities

Supervise campus parking facilities and event staff (cashiers, parkers) during events.
Understand all relevant standard operating procedures (SOPs) for event supervisors, cashiers, and parkers.
Lead, train, support, and communicate with front-line event staff.
Ensure that event staff under your supervision understand all SOPs pertaining to their duties and provide refresher training as necessary.
Direct traffic within parking facilities.
Communicate with event management and traffic control during the event, as well as before and after the event if necessary.
Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required.
Handle and safeguard cash before, during, and after select events, as required.
Work independently, and, at times, unsupervised.
Provide excellent customer service to clients, customers, and employees.
Additional duties as assigned.