Assistant Drive Up and Go Supervisor

Albertsons Companies • Hanover, MA

6h

About The Position

The Assistant Drive Up and Go Supervisor supports Home Shopping fulfillment operations, helping deliver accurate and timely pickup and delivery orders and a strong customer experience. The role oversees daily department operations and fulfillment workflows, monitors performance, coordinates staffing, and supports the training and development of associates. It also ensures use of the department’s technology and compliance with food safety, sanitation, quality, and company operating standards.

The position requires strong customer service, organization, communication, and people-management skills in a fast-paced, high-volume retail environment. Work includes flexible availability for early mornings, evenings, weekends, and holidays, and the ability to lift up to 50 pounds and work in varying temperature environments. Travel is not required.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people-management, coaching, and team-building abilities.
• Strong organization, time-management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Knowledge of performance metric tracking and continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
• Deliver a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor performance metrics including order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules based on order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.
• Review performance data and take corrective action.
• Comply with company safety policies and the Code of Business Conduct.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development opportunities.
• Inclusive work environment with talented colleagues reflecting the communities served.
• Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed