Assistant Drive Up and Go Supervisor

Albertsons Companies•Marlborough, MA

6d•Onsite

About The Position

The Assistant Drive Up and Go Supervisor supports daily Home Shopping fulfillment operations, helping ensure customer orders are accurate, completed on time, and handled with care. The position contributes to a seamless pickup and delivery experience, customer satisfaction, and digital sales growth in a fast-paced, high-volume retail environment. The supervisor coordinates fulfillment activities from picking and staging through dispensing and, where applicable, delivery coordination. The role also supports associates and department leaders, monitors performance, and helps maintain food safety, sanitation, quality, and company operating standards. Flexible availability is required, including early mornings, evenings, weekends, and holidays. The role has no travel requirement.

Requirements

Strong customer-service focus and excellent communication skills.
Effective people management, coaching, and team-building abilities.
Strong organization, time management, and problem-solving skills.
Ability to manage work in a fast-paced, high-volume environment.
Knowledge of digital order fulfillment and pickup/delivery operations.
Knowledge of labor planning, scheduling, and productivity management.
Knowledge of performance metric tracking and continuous improvement.
Knowledge of operational standards, food safety, and compliance execution.
Knowledge of retail, e-commerce, or Home Shopping operations.
Knowledge of store systems, handheld technology, and fulfillment platforms.
Ability to review performance data and take corrective action.
Ability to train, coach, and develop associates.
Ability to lift up to 50 lbs. and work in varying temperature environments.
Flexible availability, including early mornings, evenings, weekends, and holidays.
Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
Deliver a positive pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
Ensure compliance with food safety, sanitation, quality, and company operational standards.
Review performance data and take corrective action as needed.