Assistant Drive Up and Go Supervisor

Albertsons • Milford, MA

10d

About The Position

The Assistant Drive Up and Go Supervisor supports digital fulfillment operations and customer service, helping ensure customer orders are accurate, completed on time, and handled with care. The role works in a fast-paced, hands-on environment and contributes to customer satisfaction and store success by supporting the team and fulfillment operations.

The supervisor coordinates fulfillment processes, monitors operating performance, manages schedules, supports inventory availability, and hires, trains, coaches, and develops associates. The role also ensures compliance with food safety, sanitation, quality, safety, and company operating standards. Availability must include early mornings, evenings, weekends, and holidays. No travel is required.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Ability to track performance metrics and support continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability for early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely, accurate, customer-focused order fulfillment.
• Deliver a positive pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor performance metrics, including order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules based on order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.
• Follow company safety policies and the Code of Business Conduct.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed