Assistant Drive Up and Go Supervisor

Albertsons Companies • North Hampton, NH

3d

About The Position

The Assistant Drive Up and Go Supervisor supports Home Shopping fulfillment operations, helping deliver an accurate, timely, and customer-focused pickup and delivery experience. The role coordinates fulfillment from picking and staging through dispensing and delivery coordination where applicable, and ensures associates use Home Shopping technology, handheld devices, and fulfillment systems properly.

The supervisor monitors performance metrics, plans labor and schedules around demand, partners with department leaders on inventory availability, and helps resolve customer concerns, substitutions, and refunds. The position also involves hiring, training, coaching, and developing associates; maintaining a positive and accountable team culture; and ensuring compliance with food safety, sanitation, quality, safety, and company operating standards. Flexible availability is required, including early mornings, evenings, weekends, and holidays.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Knowledge of performance metric tracking and continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
• Deliver a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
• Create and manage schedules based on order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed