Susquehanna Printing Company- Assistant District Manager

Steinman Communications•Lancaster, PA

7d•Onsite

About The Position

Susquehanna Printing Company is looking for an Assistant District Manager to join our team! The Assistant District Manager will be someone that can work independently as well as be a team player. The position requires great organizational skills as they will be required to manage complaints, customer calls and other issues directly related to Home Delivery. This candidate will be the liaison between the District Managers are Independent Contractors and customers. They need great communication and telephone skills. Ability to drive overnight hours and deliver in all weather conditions. Proficient knowledge of Microsoft office and the ability to learn our circulation system. You must be willing to deal with all types of situations involving delivery and deescalate situations while maintaining a positive attitude. 75-80% of this job will require the use of a personal vehicle and driving. You will be required to assist with delivering routes throughout our Home Delivery area (Lancaster County). You will need the ability to read a directional list and deliver newspapers while safely operating a motor vehicle. We deliver in all weather conditions, so a reliable vehicle and appropriate clothes are necessary. Some routes require walking or the need to get in and out of your vehicle.

Requirements

Great organizational skills.
Great communication and telephone skills.
Ability to drive overnight hours and deliver in all weather conditions.
Proficient knowledge of Microsoft Office.
Ability to learn our circulation system.
Willingness to deal with all types of situations involving delivery and deescalate situations while maintaining a positive attitude.
Ability to read a directional list and deliver newspapers while safely operating a motor vehicle.
Reliable vehicle and appropriate clothes are necessary.
Ability to work independently.
Must be outgoing, team-oriented, and able to work collaboratively with others.
A good motor vehicle report, valid driver’s license, dependable automobile, and liability insurance are required.
Flexibility and time management skills are essential to manage multiple and competing priorities and schedules that can change quickly.
Ability to lift 25-50lbs.

Nice To Haves

Work experience in Circulation, Distribution or Retail areas is helpful, but willing to train.
Experience delivering newspapers is valuable, but willing to train.
Forward thinking while anticipating opportunities and situations looking for ways to improve the team and its outputs.

Responsibilities

Manage complaints, customer calls and other issues directly related to Home Delivery.
Act as the liaison between District Managers, Independent Contractors, and customers.
Update directional lists and maintain changes as directed by District Managers.
Ensure customer/subscriber service and satisfaction levels are met or exceeded.
Support single copy sales.
Ensure customer/subscriber satisfaction with delivery of all products.
Work with other staff members to improve efficiency.
Directly support the district manager staff in achieving all subscriber and carrier-based goals.
Assist with delivering routes throughout our Home Delivery area (Lancaster County).
Perform other duties assigned by management within reason.