Susquehanna Printing Company- Assistant District Manager

Steinman Communications Inc • Lancaster, PA

7d • $35,000 - $40,000 • Onsite

About The Position

Susquehanna Printing Company is looking for an Assistant District Manager to join our team! The Assistant District Manager will be someone that can work independently as well as be a team player. The position requires great organizational skills as they will be required to manage complaints, customer calls and other issues directly related to Home Delivery. This candidate will be the liaison between the District Managers are Independent Contractors and customers. They need great communication and telephone skills. Ability to drive overnight hours and deliver in all weather conditions. Proficient knowledge of Microsoft office and the ability to learn our circulation system. You must be willing to deal with all types of situations involving delivery and deescalate situations while maintaining a positive attitude.

75-80% of this job will require the use of a personal vehicle and driving. You will be required to assist with delivering routes throughout our Home Delivery area (Lancaster County). You will need the ability to read a directional list and deliver newspapers while safely operating a motor vehicle. We deliver in all weather conditions, so a reliable vehicle and appropriate clothes are necessary. Some routes require walking or the need to get in and out of your vehicle.

Requirements

• Work experience in Circulation, Distribution or Retail areas is helpful, but willing to train.
• Experience delivering newspapers is valuable, but willing to train.
• Forward thinking while anticipating opportunities and situations looking for ways to improve the team and its outputs.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office.
• Ability to work independently.
• Must be outgoing, team-oriented, and able to work collaboratively with others.
• A good motor vehicle report, valid driver’s license, dependable automobile, and liability insurance are required.
• Flexibility and time management skills are essential to manage multiple and competing priorities and schedules that can change quickly.
• Ability to lift 25-50lbs.

Responsibilities

• Manage complaints, customer calls and other issues directly related to Home Delivery.
• Act as a liaison between District Managers, Independent Contractors, and customers.
• Assist with delivering routes throughout the Home Delivery area (Lancaster County).
• Read a directional list and deliver newspapers while safely operating a motor vehicle.
• Deal with all types of situations involving delivery and deescalate situations while maintaining a positive attitude.
• Maintain a positive attitude and have excellent verbal communication skills.
• Determine task levels and multi-tasking to reach results.
• Retain information and pass that information along to the respective parties.
• Update directional lists and maintain changes as directed by District Managers.
• Ensure customer/subscriber service and satisfaction levels are met or exceeded.
• Responsible for supporting single copy sales.
• Ensures customer/subscriber satisfaction with delivery of all products.
• Works with other staff members to improve efficiency.
• Directly supports the district manager staff in achieving all subscriber and carrier-based goals.
• Other duties assigned by management within reason.

Benefits

• 4 Weeks PTO to Start (Pro-Rated for First Year)
• Paid Holidays
• Medical, Prescription, Dental, Vision, Short-Term Disability, Basic Life Insurance
• 401(k) with Company Match
• Wellness Program
• Employee Referral Program
• Employee Assistance Program
• Parental Leave Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed