Assistant Dispatcher

Builders General Supply Co•Little Silver, NJ

11d•Onsite

About The Position

The Assistant Dispatcher is responsible for scheduling deliveries for customers and sales people, invoicing all delivery sales orders to ensure payment, and assigning drivers to vehicles and routes. This role also involves mapping routes, running credit checks, pre-authorizing credit cards, tracking outgoing and receiving incoming transfers, and maintaining driver and vehicle reports. The Assistant Dispatcher opens the store daily, handles customer and employee calls, addresses delivery disputes, and maintains business records related to deliveries, pick-ups, and transfers. Additionally, they coordinate truck loading, assist with answering phones, ensure timely and satisfactory deliveries, and assist with inventory cycle counts and taking orders when necessary. Other duties may be requested, directed, or assigned.

Requirements

Excellent communication skills are required.

Nice To Haves

Previous lumber or building supplies experience strongly desired.
Previous dispatcher experience strongly desired.
Work experience of at least one year in sales, sales support, or customer service preferred.
Experience using various third party building supplier system applications desired.

Responsibilities

Schedules deliveries for customers and sales people.
Invoices all delivery sales orders to ensure payment.
Assigns drivers to vehicles and routes.
Maps all routes for drivers.
Runs credit checks on deliveries prior to scheduling.
Pre-authorizes credit cards and checks for SOD, COD and cash sales.
Tracks outgoing transfers.
Receives all incoming transfers.
Maintains driver and vehicle reports (including monthly fuel records and repair requests).
Opens store daily (takes early calls from customers and employees).
Addresses all deliver disputes as they arise.
Maintains business records pertaining to deliveries, pick-ups and transfers.
Coordinates the loading of trucks.
Assists with answering phones when needed.
Ensures that deliveries are timely and customers are satisfied.
Assists with inventory cycle counts when necessary.
Takes orders from customers and sales people when necessary.