Assistant Director, Goldman Center for Student Accessibility

Tulane University•New Orleans, LA

About The Position

The Assistant Director for the Goldman Center for Student Accessibility facilitates reasonable accommodations for students and educates University faculty and staff about disabilities as diversity, promoting access and inclusion. The role manages the office’s day-to-day operations, including hiring and training graduate and undergraduate student workers, and manages a caseload of undergraduate, graduate, professional, and online-program students. Responsibilities include determining eligibility for services and accommodations and counseling and advising students throughout the accommodation process, while supporting their diverse academic, personal and developmental, and interpersonal needs. The Assistant Director coordinates strategic outreach and builds connections with faculty members, lecturers, graduate assistants, and information technology professionals who support learning inside and outside the classroom. The role oversees and maintains the Goldman Center website and the Accessibility Information Management (AIM) system, an online application used to set up and manage accommodations. The Assistant Director also participates in divisional and campus-wide committees, provides training for campus stakeholders, and provides leadership to the Goldman Center office in the Director’s absence. The position works to remove barriers, collaborate with key partners, and foster an inclusive and accessible campus.

Requirements

Master’s degree in education, higher education, student personnel, disability studies, or another relevant field.
Experience working with complex cases and managing them through interdisciplinary referrals.
Experience managing data and record-keeping systems.
Working knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and its 2008 amendments, and other appropriate laws pertaining to higher education and disabilities.
Understanding of issues relevant to persons with disabilities and ability to anticipate students’ needs, expectations, and requirements, with a focus on universal design in a post-secondary environment.
Excellent judgment and sensitivity to the unique and confidential needs of students with disabilities.
Strong interpersonal, oral and written communication, and listening skills.
Ability to set priorities, achieve objectives, and manage multiple and diverse assignments and projects.
Strong analytical skills to research and analyze data and information from a variety of sources and make sound recommendations and decisions.
Strong technical skills, including knowledge of online accessibility issues and ways to address them.
Proficiency with Microsoft Office software, such as Word, Excel, Access, and PowerPoint.
Ability to relate to a diverse population of students, faculty, staff, and the public.
Ability to work in a fast-paced, student-oriented, data-driven environment.
Demonstrated analytical and critical-thinking skills.
Demonstrated leadership and collaborative skills.

Nice To Haves

Experience working with AIM case management software.
Understanding of assistive technologies for persons with disabilities, including familiarity with Kurzweil, Dragon Naturally Speaking, Inspiration, Texthelp Read and Write, JAWS, Zoomtext, Math Type, and Ginger Software.

Responsibilities

Facilitate the provision of reasonable accommodations to students.
Educate University faculty and staff about disabilities as diversity and promote access and inclusion.
Manage the office’s day-to-day operations, including hiring and training graduate and undergraduate student workers.
Manage a caseload of undergraduate, graduate, professional, and online-program students.
Determine eligibility for services and accommodations, and counsel and advise students throughout the accommodation process.
Support the academic, personal and developmental, and interpersonal needs of registered students.
Coordinate strategic outreach and build connections with faculty members, lecturers, graduate assistants, and information technology professionals supporting learning inside and outside the classroom.
Oversee and maintain the Goldman Center website and Accessibility Information Management (AIM) system.
Participate in divisional and campus-wide committees and provide training for campus stakeholders.
Provide leadership to the Goldman Center office in the Director’s absence.
Revise and maintain office handbooks, brochures, posters, and informational handouts.
Develop and implement short- and long-range plans to meet program needs.