Assistant Director & Visual Merchandising @ Indianapolis Zoo

Event Network•Indianapolis, IN

About The Position

The Assistant Store Director & Visual Merchandising, working in partnership with the Store Director, leads a specific store and helps build and retain a high-performing, diverse workforce. The role communicates and delivers e|n’s vision and strategy, and helps the store team meet sales, net income, per-cap, operating, and people objectives through execution, coaching, and accountability. The position is responsible for guest service and merchandise presentation, maintaining relationships with the store’s partner, and supporting the development of team members, with a primary focus on visual merchandising. The Assistant Store Director demonstrates mastery of the register system and is authorized to handle returns, price overrides, and other special transactions. The position also supports store operations and financial performance, including payroll, inventory, expenses, loss prevention, and cash-wrap functions. The role works an assigned schedule and helps provide a clean, organized, and safe shopping environment.

Responsibilities

Identify product presentation opportunities to improve store appearance, extend the venue experience into the store, optimize space allocation, and improve capture rate, average dollar sale, and per-cap results.
Analyze department performance to identify merchandising opportunities that improve product productivity; champion space planning and merchandising for exhibit stores.
Communicate performance expectations and hold team members and self accountable to e|n standards.
Identify, develop, and leverage talent; train and communicate to develop team members, particularly in visual merchandising.
Use the company performance management process to improve individual and team performance; support recognition, retention, and team stability.
Resolve HR and guest-service issues in partnership with Store Leadership and HR, and build relationships with e|n, partner, and SSC team members.
Achieve store sales, per-cap, net income, payroll, inventory, and expense targets; look for ways to reduce expenses and improve sales productivity.
Collaborate with Store Leadership on trends, issues, store strategies, shrink goals, and payroll utilization; pass Loss Prevention audits.
Perform cash-wrap functions and assist Lead Cashiers and Service Representatives with returns, price overrides, and special transactions.
Use reports to analyze business trends and opportunities and inform business decisions.
Execute short- and long-term business goals with Store Leadership; communicate and drive e|n’s strategic direction and coordinate goals using the planning pyramid.
Train team members to deliver a consistent guest experience in accordance with e|n guest-service and partner guidelines.
Maintain visual presentation directives from SSC and train talent to present stores in accordance with e|n standards and guidelines.
Champion e|n initiatives, respond to communications in a timely manner, and perform required non-revenue-generating tasks such as expense control and loss-prevention training.
Ensure team members exceed e|n Cares standards and provide overall guest service.
Share partner and market insights with Store Operations and Purchasing Teams to inform growth strategies; build and maintain strong partner relationships.
Maintain a clean, organized, and safe shopping environment and participate in regional philanthropic activities.
Work the assigned schedule.