Assistant Director & Visual Merchandising @ Indianapolis Zoo

Event Network•Indianapolis, IN

About The Position

The Assistant Store Director & Visual Merchandising, working in partnership with the Store Director, leads a specific store and helps build and retain a high-performing, diverse workforce. The role communicates and advances e|n’s vision and strategy with the store team and partner management, and leads the team toward sales, net income, per-cap, operating, and people objectives through execution, coaching, and accountability. The position shares responsibility for guest service and merchandise presentation, maintains mastery of the register system, and is authorized to handle returns, price overrides, and other special transactions. It also maintains relationships with the store’s partner and across the partnership. The role leads visual merchandising and space planning, develops team capability—especially in visual merchandising—and uses performance information to improve product productivity and business results. It supports store operations, financial performance, loss prevention, payroll and expense management, guest service, and partner relationships. The position works its assigned schedule and participates in regional philanthropic activities.

Responsibilities

Identify product presentation opportunities that improve store appearance, extend the venue experience, maximize space allocation, and drive capture rate, average dollar sale, and per caps.
Analyze store department performance to identify merchandising opportunities that improve product productivity and per caps.
Champion space planning and merchandising across exhibit stores.
Communicate performance and behavior expectations and hold team members and self accountable to e|n standards.
Identify, develop, and leverage talent to meet short- and long-term business objectives.
Develop e|n talent through training and communication, with a primary focus on visual merchandising.
Use the company’s performance management process to maximize individual and team performance.
Motivate, retain, and stabilize the team through appropriate recognition and rewards in partnership with the Store Leadership Team.
Recognize and reward behaviors aligned with e|n’s core values.
Resolve HR and guest service issues in partnership with Store Leadership and HR.
Build relationships with e|n team members to support store business results and foster relationships with Partner and SSC team members.
Pursue self-development and create a learning environment by modeling e|n core values.
Achieve store sales, per-cap, net income, payroll-rate, inventory, and expense goals.
Maintain initiatives within budget guidelines and identify ways to reduce expenses and improve sales productivity.
Collaborate with Store Leadership to address trends and issues, execute store strategies, meet shrink goals, pass Loss Prevention audits, and optimize payroll utilization.
Oversee cash wrap functions and assist Lead Cashiers and Service Representatives with returns, price overrides, and special transactions.
Use reports to analyze business trends and opportunities and make business decisions.
Execute short- and long-term business goals with Store Leadership and communicate and drive e|n’s strategic direction.
Use the planning pyramid to coordinate short- and long-term store goals with the store team.
Train and provide a consistent guest experience in accordance with e|n guest service and partner guidelines.
Maintain visual presentation directives communicated by SSC and develop and train talent to present stores consistent with e|n standards and guidelines.
Champion e|n initiatives and support their sustainability.
Respond to communications in a timely manner and perform required non-revenue-generating tasks, including expense control and loss prevention training.
Ensure team members exceed e|n Cares standards and maintain a clean, organized, and safe shopping environment.
Share partner and market insights with Store Operations and Purchasing Teams to inform store and company growth strategies.
Develop and maintain strong alliances with partners to support long-term relationships.
Participate in regional philanthropic activities.
Work the assigned schedule.