Assistant Director, Veterans Resource Center (Student Services Professional IV)

California State University•Fullerton, CA

15h•Onsite

About The Position

The Assistant Director for the Veterans Resource Center (VRC) works in collaboration with the VRC Director to deliver and integrate student support services specifically tailored to students who are active duty, national guard, reservist, prior service members (veterans), and military-family members. The Assistant Director, under the supervision of the Director, serves as an integral part of the center by leading and implementing campus-wide and student affairs initiatives and success efforts. In collaboration with members of the VRC team, the Assistant Director works collaboratively to design and coordinate programs that academically support veteran and military-connected students, promote access and retention, enrich the college experience, and enhance student development. Responsibilities include leading, designing, coordinating, implementing, and evaluating student support services, high-impact practices, and co-curricular learning and assessment efforts. In addition, the Assistant Director recommends courses of action regarding sensitive and complex student issues and concerns and serves as a liaison for student-related issues. Reports to the Director for the daily responsibilities of the role. Further, the Assistant Director works hand in hand with the Director to recommend university-wide policies that pertain to veteran and military-connected students to the Associate Vice President of Student Affairs and Strategic Enrollment Management, Engagement and Student Success. The Assistant Director contributes to and/or designs VRC publications, retention management initiatives, and college climate assessment efforts. Contributes to a wide variety of initiatives for the Division of Student Affairs and Strategic Enrollment Management. Other duties as assigned.

Requirements

Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution.
Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems.
Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge.
General knowledge of the policies, practices, and activities of Student Services programs outside the program to which immediately assigned.
General knowledge of the principles, problems, and methods of public administration, including organizational, personnel and fiscal management.
General knowledge of advanced statistical and research methods.
Ability to carry out very complex assignments without detailed instructions.
Ability to advise students individually or in groups on varied and complex matters.
Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
Ability to reason logically and analyze and solve organizational and operating problems of one or several program areas.
Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
Ability to analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served.
Ability to establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

Nice To Haves

Master's degree from an accredited college or university in student development, higher education administration, counseling, or one of the behavioral sciences.
Familiarity with student development and interpersonal communication theory, as well as group dynamic concepts.
Experience advising student organizations, program/leadership development, and personal academic or career counseling.
Skilled in individual counseling and advising, as well as group process facilitation.
Ability to design and implement leadership training experiences for college-based student organizations.
Thorough knowledge of the policies, procedures, and practices of the assigned program, as well as a general knowledge of the policies, practices, and activities of Student Services programs outside of the assigned program.
General knowledge of military culture and veteran experience.
In depth understanding of veteran and military-connected education benefits including, but not limited to, those from the United States Department of Veterans Affairs (VA) and California Department of Veterans Affairs (CalVet).

Responsibilities

Leading, designing, coordinating, implementing, and evaluating student support services, high-impact practices, and co-curricular learning and assessment efforts.
Recommending courses of action regarding sensitive and complex student issues and concerns.
Serving as a liaison for student-related issues.
Recommending university-wide policies that pertain to veteran and military-connected students.
Designing VRC publications, retention management initiatives, and college climate assessment efforts.
Contributing to a wide variety of initiatives for the Division of Student Affairs and Strategic Enrollment Management.