Assistant Director - Transfer Student Services Center

Saint Xavier University • Chicago, IL

12d

About The Position

The Assistant Director, Transfer Student Services, manages the operations of Saint Xavier University’s Transfer Student Services Center and oversees the evaluation of incoming transfer student transcripts. This position ensures accurate determination of transfer course equivalencies and credit postings while leading the strategic implementation and management of AI-powered technologies to enhance efficiency, scalability, and accuracy of transfer credits and processes. The Assistant Director collaborates with campus partners to support transfer student recruitment, retention, and success while contributing to enrollment growth initiatives and providing exceptional service to prospective and current students.

Requirements

• Bachelor’s degree required.
• Minimum two years of experience in transfer services, registrar operations, or a related higher education field.
• Superior writing and communication skills essential.
• Ability to manage and organize multiple projects simultaneously is absolutely necessary.
• Strong computer skills using relational databases and Microsoft Office applications, particularly Excel, are required.
• Excellent interpersonal communication skills and the ability to work effectively on committees, project teams, and across departments.
• Strong analytical ability, creativity, organizational skills, and attention to detail required.

Nice To Haves

• Experience leading initiatives in a fast-paced, goal-driven environment and monitoring operational effectiveness is preferred.
• Experience using Ellucian Colleague, Slate, Edvisorly, AI-powered technologies, and other enrollment management systems is strongly preferred.

Responsibilities

• Lead the operations of the Transfer Student Services Center, including: Oversee the evaluation of incoming freshman and transfer transcripts and ensure accurate transfer credit processing. Maintain transfer credit policies, course equivalencies, and articulation practices that support student enrollment and academic progression. Develop and implement operational processes that enhance efficiency, accuracy, and student service.
• Support transfer recruitment and enrollment growth initiatives, including: Collaborate with Admission staff to develop and execute strategies that increase transfer enrollment. Participate in recruitment events, presentations, and outreach activities for prospective students and partners. Conduct occasional off-campus visits to strengthen relationships and support recruitment and retention efforts.
• Manage transcript technology and enrollment management systems, including: Oversee the implementation and optimization of AI-powered transcript evaluation tools and related technologies. Manage transfer credit platforms, including Edvisorly and other enrollment management systems. Evaluate system performance and recommend process improvements that support operational effectiveness.
• Serve as a lead resource and for the Incoming Transfer Student Advisor, providing guidance on transfer credit evaluation, student support strategies, and Transfer Center operational processes. Foster collaboration, consistency, and continuous improvement across transfer student services while supporting the Advisor's professional development and overall effectiveness.
• Collaborate with campus partners to support student success, including: Work closely with Academic Affairs, Advising, the Registrar, Financial Aid, and other departments to facilitate student enrollment and progression. Assist current and prospective students with transfer credit inquiries and course equivalency guidance. Support cross-functional initiatives that enhance the transfer student experience and retention.
• Contribute to short and long-term unit and University strategic goals and objectives.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level