Assistant Director, Student Financial Services

Marist University•Poughkeepsie, NY

7d•Onsite

About The Position

The Assistant Director of Student Financial Services provides specialized financial aid advising and proactive outreach to continuing and returning students with a focus on reducing financial barriers that impact student retention. This person will collaborate with campus partners to identify and support at-risk students through individualized counseling, targeted interventions, and enrollment support strategies. In addition, the role coordinates financial aid administration and compliance activities for the Higher Education Opportunity Program (HEOP) while promoting student success and persistence.

Requirements

1 year of financial aid, student services or higher education experience
Bachelor’s degree in related field
Strong interpersonal, communication, and customer service skills.

Nice To Haves

Experience with Banner and/or Ellucian systems preferred
Knowledge of the Higher Education Opportunity Program (HEOP)
Experience supporting retention, student success, or advising initiatives.

Responsibilities

Provide individualized financial aid advising to continuing and returning students, including FAFSA troubleshooting, funding strategy guidance, and responsible borrowing counseling.
Conduct targeted outreach and proactive intervention for at-risk student populations.
Collaborate with campus partners to support retention initiatives, student success strategies, and case management for financially vulnerable students.
Develop and maintain financial aid advising resources and training materials for academic advisors and campus partners.
Coordinate financial aid administration for the Higher Education Opportunity Program (HEOP), including eligibility review, awarding, reconciliation, reporting, and compliance activities.
Monitor compliance with federal, state, institutional, and program-specific financial aid regulations.
Support winter and summer enrollment and retention initiatives through outreach and individualized counseling.
Other duties as assigned.

Benefits

3 weeks of paid vacation.
4 weeks of paid vacation beginning in the 6th year of employment.
Unlimited paid sick time.
14+ paid holidays per year.
Medical, Dental & Vision insurance programs at a 15% employee / 85% employer contribution rate.
Flexible Spending Accounts (FSA) and Dependent Care (FSD).
Life insurance.
Generous short-term and long-term disability programs and workers compensation.
403(b) defined contribution plan: First 6 years University contributes 7.5%, Employee contributes a mandatory 4%. University contribution increases to 10.5% in year 7, and 12% after 15 years. Employee contribution decreases to 1% in year 7. Remains 1% thereafter.
403(b) Tax Deferred Annuity – Roth option available.
Up to 16 undergraduate credits per semester tuition benefit.
Up to 18 graduate credit per academic calendar tuition benefit.
Tuition reimbursement up to $2,000 per semester for eligible dependents at another accredited institution.