Assistant Director, Ticket Sales & Retention

Auburn University•Auburn, AL

3d•Onsite

About The Position

As a key member of the Ticket Sales and Retention team, you’ll build meaningful relationships with donors, faculty, staff, students, and fans while delivering first-class service at every touchpoint. In this role, you’ll drive revenue by promoting a full portfolio of ticket plans and experiences, working in alignment with the ticket priority system and Tigers Unlimited to enhance engagement and loyalty across the Auburn family.

Requirements

Bachelor's degree
1 year of experience in ticket sales or customer service experience.

Nice To Haves

Experience in intercollegiate or professional sports ticket sales is desired.

Responsibilities

Conducts daily outbound calls to prospects for full season, mini plans, group, and single game tickets for football, men’s and women’s basketball, baseball, softball, and gymnastics and makes follow-up calls to ticket holders who communicate concerns and issues they've experienced.
Calls current and previous ticket buyers to execute renewal plans and strategies and cold-call new leads to generate sales.
Cultivates current and past groups and new prospects to generate sales.
Contacts area businesses, youth organizations, and other large groups to promote the group ticket program.
Works all home football game days and other athletic home events as determined by the Director of Ticket Operations and Assistant Athletics Director for Ticketing to service ticket buyers.
Achieves and exceeds weekly, monthly, and annual sales goals by performing daily outbound calls and setting face-to-face meetings and tours.
Provides superior customer service to prospects, ticket buyers, and donors throughout the season while maintaining an account list of ticket holders to ensure high customer satisfaction and retention rates.
Develops relationships across the department within all Auburn Athletics external units and Tigers Unlimited Foundation.
Works closely with the Director of Ticket Operations to create new revenue-generating ideas.
The job requires the ability to work a flexible schedule, including weekends, holidays, and evening hours.
May need the ability to travel as needed to complete job duties and responsibilities.