Assistant Director / Ticket Operations
About The Position
The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community. The Assistant Director for Ticket Operations plays a key role in the Ticket Operations unit, helping deliver a seamless sales and gameday experience, superior customer support, and strong financial integrity. This position is responsible for daily ticket office functions, supervising part-time staff, managing events, and providing exceptional service to fans and stakeholders while ensuring compliance with university, NCAA, and conference policies. This position reports to the Assistant AD / Ticket Operations.
Requirements
- Bachelor’s degree with relevant experience in a related field, or a master's degree.
- Experience working in ticket operations or similar fast-paced customer service environment.
- Functional knowledge of Paciolan ticketing software or similar platform.
- Proficiency with Microsoft Office applications (Excel, Access).
- Demonstrated customer service management experience.
Nice To Haves
- Relevant supervisory experience in a customer service setting.
- Ability to work independently and meet deadlines in a high-volume environment.
- Working knowledge of NCAA rules regarding complimentary ticketing.
- Familiarity with Virginia Tech Athletics facilities.
Responsibilities
- Daily ticket office functions
- Supervising part-time staff
- Managing events
- Providing exceptional service to fans and stakeholders
- Ensuring compliance with university, NCAA, and conference policies
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
