Assistant Director of Ticket Operations

Baylor University • Waco, TX

1d

About The Position

Baylor University, a Christian research university with a rich history, is seeking an Assistant Director of Ticket Operations. This role provides comprehensive support for ticket operations, sales, and fundraising within Baylor Athletics. The position involves assisting in the sales, distribution, and accounting of all tickets for Baylor Athletic events, ensuring a leading ticketing and customer service experience for all fans and partners. The Assistant Director will also play a key role in managing renewals, online sales, inventory, and game day operations, while contributing to the training of new staff and maintaining accurate ticket records in compliance with institutional and NCAA policies. This role offers the opportunity to travel to various athletic events and contribute to the vibrant life of a preeminent university.

Requirements

• A bachelor’s degree in related field.
• One year of relevant work experience.
• An active Christian faith.
• Applications must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Potential travel to road games, preseason and post-season play, Big 12 championships, NCAA Championship events and other events or responsibilities directed by its supervisor.

Responsibilities

• Assist the Assistant AD, Ticket Operations, Director of Ticket Operations, the Director of Ticket Sales, and the Bear Foundation office with ticketed sports and fundraising.
• Provide industry leading ticketing and customer service experience for all fans and partners over the phone, online or in person.
• Build and maintain positive relationships with alumni, donors, former student-athletes, and external stakeholders.
• Be a team player: willing to assist with any duties as assigned.
• Be proactive and take leadership on assigned sport, and manage the sport in its entirety.
• Manage renewal process including all set up in ticketing system, balance due follow up, failed payment follow up, etc.
• Oversee renewal timelines, including single game sales and revenue-generating initiatives.
• Manage online sales and webpages to support ticket sales.
• Assist with inventory management (including tracking of voided tickets).
• Act a game day manager and oversee all aspects of game day (students, recruits, player guest, sales, etc.).
• Help with building and manage special events hosted by Baylor University.
• Assist with standardization of ticket system coding by build events to ensure accurate reporting and data.
• Assist in training new staff and student workers to use the computerized ticketing system, general office duties and responsibilities.
• Prepare event batches for ticket sales, balance and deposit all funds received from ticket sales and other revenue streams.
• Prepare ticket sales, comp ticket reports, scanned reports as requested.
• Perform all other duties as assigned to support Baylor’s mission.
• Maintain accurate ticket records and ensure compliance with institutional, conference, and NCAA policies and procedures.
• Prioritize and complete projects in accordance with departmental policies, procedures, and timelines.
• Stay informed on industry trends and best practices to continuously improve ticket processes and operations.
• Perform all other duties as assigned to support Baylor’s mission.
• Ability to comply with University policies.
• Maintain regular and punctual attendance.

Benefits

• medical, dental, and vision insurance
• generous time off
• tuition remission
• outstanding automatic retirement contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level