Assistant Director, Ticket Operations and Allocations

The University of Texas at Austin•Austin, UT

2d•Onsite

About The Position

The Assistant Director, Ticket Sales and Allocation Operations, is responsible for managing ticket inventory, sales, and allocation operations. This role involves collaborating with various departments, ensuring compliance with policies, and providing excellent customer service.

Requirements

Bachelor’s Degree.
2 years of experience in college athletics ticketing.
Experience with the Paciolan ticketing system.
Relevant education and experience may be substituted as appropriate.
Class "C" operator's driver's license.
Current three-year driving record from the current state of residence.
If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest

Nice To Haves

More than 2 years experience in college athletic ticketing.
4 years of experience with the Paciolan ticketing system.
Experience working with Paciolan Ballena seat selection software.

Responsibilities

Participate in the development and implementation of plans for managing ticket inventory creation and administration.
Assist in managing ticket sales and audit operations.
Collaboratively prepare for marketing and sale of events and tickets.
Recommend deadlines, seating, ticket marketing and pricing strategies, distribution strategies and creative solutions to ticket related issues.
Implement agreed upon and approved strategies through timely and accurate ticket operations setup.
Manage Longhorn Foundation priority benefit allocations, special requests, priority parking sales and distribution, digital ticketing setups and operations.
Oversee Ballena priority seating and parking setup and management for all ticketed sports.
Assist with priority seating for football postseason, neutral site games including UT/OU allocations.
Ensure the accuracy of home/away game/neutral site/post season ticket allocation and distribution for all ticketed sports.
Collaborate with event operations department on Lot/Garage parking inventory numbers for various sports and needs of internal groups.
Manage ticketing activities for assigned sports and events including season set-up, ticketing, applications, renewals, new sales, waitlists, priority seating, ticket distribution, print formats, single game on sales, payments, billing plans and collections for accounts, event ticket and scanning operations, coaches, staff and player guest tickets, pass-gate for recruits, high school coaches, event reconciliations home, away and postseason, season reconciliation and closure.
Work collaboratively with Ticket Sales and Services, Longhorn Foundation, Marketing and assigned sports to ensure a timely and accurate integration of on sales, communication, distribution, ticket and donation data.
Other related functions as assigned.
Consistently exemplify the core values and quality service standards of Texas Athletics.
Always act ethically.
Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program.
Actively participate in assigned education and training programs.
Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws.
Annually obtain prior written approval and report all outside activities and outside income.
Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR.
Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation.
In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University’s Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu .