Assistant Director Student Success

Ivy Tech Community College•South Bend, IN

22h•$45,000

About The Position

Ivy Tech Community College - South Bend is recruiting an Assistant Director for Student Success to support the development and implementation of initiatives that improve student enrollment, persistence, engagement, retention, and completion. The position works with high school partners to identify students nearing completion of a credential or associate degree and oversees the high school cohort program. It also supports continuing students who may be at risk of stopping out by connecting them with appropriate resources. The Assistant Director partners with the Director of Student Success on departmental priorities, annual goals, and retention initiatives; collaborates across student services on early alerts, academic support, first-year experiences, orientation, advising, and engagement; and helps develop outreach strategies to promote registration and continued academic progress. The role supports students with satisfactory academic progress (SAP) appeals through individualized success plans, progress monitoring, interventions, and outcome tracking, and guides faculty and staff on referrals, case management, and resources. For the high school cohort, the Assistant Director collaborates with high school partners to recruit and enroll eligible students in certificate or associate degree programs, provides holistic mentoring and student support, oversees cohort scheduling and pathway alignment, assesses outcomes, and recommends improvements. The position collaborates with academic and student support departments and supervises part-time and work-study team members. It reports to the Director of Student Success and supervises the Ivy Academy Student Support Assistant. Compensation is $45,000.

Requirements

Bachelor's degree required.
Three years of relevant experience in recruitment, advising, and/or student services.
Ability to plan, organize, implement, and follow through on projects.
Ability to foster collegial working relationships.
Excellent writing, communication, and customer service skills.

Nice To Haves

Master's degree preferred.

Responsibilities

Partner with the Director of Student Success to implement departmental priorities, annual goals, and strategic retention initiatives.
Collaborate with student services departments on early alert systems, academic support programs, first-year experience initiatives, orientation, advising support, and student engagement activities.
Assist in developing communication plans and targeted outreach strategies that encourage registration, re-enrollment, and continued academic progress.
Support students with SAP appeals by creating individualized academic success plans, monitoring progress, implementing targeted interventions, and tracking outcomes.
Guide faculty and staff on student referral processes, case management practices, and available resources.
Collaborate with the Student Success team to support overall student success.
Work with high school partners to identify, recruit, and enroll qualified high school near-completers in certificate and/or associate degree programs for high school cohort and 13th year programs.
Provide primary student support through holistic, proactive mentoring, including advising, coaching, and connecting students with resources.
Oversee high school cohort scheduling, pathway alignment, and academic integration; assess program outcomes and recommend improvements.
Collaborate with faculty, academic deans, enrollment management, advising, financial aid, tutoring services, and student affairs departments.
Supervise part-time and work-study team members supporting growth and enrichment.

Benefits

Multiple medical plan options paired with a Health Savings Account and employer contribution
Dental plan with no-cost preventive services and orthodontia coverage
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program with confidential counseling, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Discounts on gym memberships, transportation, and retail services