Assistant Director - Student Financial Aid

Washington University in St. Louis • Hadley, MO

2d • $49,700 - $82,100 • Hybrid

About The Position

Under the supervision of the Senior Assistant Director of Student and Family Engagement, the Assistant Director is responsible for providing financial assistance counseling to prospective and current students and/or their parents to afford their WashU education. The position requires the counselor to work in a service-oriented and fast-paced team environment that will actively support the department and the university’s student recruitment and retention goals. Ability needed to work occasionally outside of standard university work hours.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Relevant Experience (3 Years)
• Ability to maintain effective working relationships and address the potential and current needs of students.
• Ability to work with sensitive information and maintain confidentiality.
• Attention to detail and accuracy, time management skills, and follow-through.
• Ability to use proprietary software systems.

Nice To Haves

• 3 years of financial aid or related experience, or 7 years total financial aid experience.

Responsibilities

• Interacts with prospective and current students and/or their families, to provide information about financial aid in general, financing opportunities unique to WashU, and answer billing inquiries.
• Exercises professional judgment interpreting policy and procedures to ensure accurate consideration of each applicant’s special circumstances.
• Maintains student files for compliance with federal, state, and university policies.
• Maintains confidentiality of all matters pertaining to the processing of financial aid.
• Communicates accurately, effectively, professionally, and in a timely manner with students, parents, and campus constituents.
• Responsible for the delivery of financial aid presentations, as well as other outreach activities on and off campus, sometimes outside of SFS business hours and on occasional weekend days.
• Represents the department at special university events such as recruiting visits, orientations, and other campus related functions.
• Participates in appropriate professional associations and training.
• Monitors and stays current on all financial aid regulations at the federal, state, and institutional levels.
• Responsible for completing institutional and departmental retention and recruitment related projects and activities.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees are provided with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources are available.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level