Assistant Director, Student Enrollment

Northeastern University•Boston, MA

1d•Remote

About The Position

The Assistant Director, Student Enrollment is responsible for managing a caseload of undergraduate and graduate prospective students, applicants, and newly admitted students. This role has a primary focus on supporting the Northeastern Online portfolio of programs, including master’s degree programs and graduate certificate programs. The Assistant Director conducts follow-up communication by phone, email, or other digital engagement platforms with prospective students to ensure the highest level of service and enrollment counseling. They serve as the central point of contact for students within their assigned caseload. In addition, they provide support with inbound calls on an as-needed basis and participate in in-person and digital open houses and information sessions. The Assistant Director assists with various stages of the enrollment funnel and works with prospective students by helping them select the program that best fits their educational needs and professional goals; assisting applicants through the admissions process by counseling applicants to successfully complete their application file; and working with newly admitted students and appropriate college liaisons to guide students with their initial course registration. The individual in this position is expected to provide students with relevant and timely information about the university’s programs, admissions requirements, deadlines, financial aid and visa support, and other student-related items. The Assistant Director’s enrollment strategy includes significant call and email engagements, new student follow-ups, and virtual meetings designed to attract students in line with the priorities of Colleges and Campus Deans.

Requirements

Bachelor’s degree or equivalent experience
Two to four years of experience in student enrollment, nontraditional college admissions, and/or sales
Proven ability to work independently
Excellent interpersonal, communication, and presentation skills
Ability to be sensitive and responsive to the needs of diverse constituencies while managing goals
Positive attitude and self-starter mentality
Ability to work in a fast-paced, metric-driven environment
Ability to work a flexible schedule, including some nights and weekends
Ability to travel periodically, as required

Nice To Haves

Experience in counseling
Experience conducting call campaigns
Experience delivering small and large group presentations

Responsibilities

Provide applicants and prospective students with information and guidance on programs, admissions requirements, application directions, course format options, financial aid, registration, college services, and other enrollment activities
Work with supervisor to facilitate ongoing improvements within the enrollment cycle
Provide prospective students with the counseling and information necessary to help them select the appropriate program by identifying their skills, interests, and career goals
Assist applicants with the admissions process, including program requirements, application timelines, and submission of all required credentials, with the goal of helping them fully complete an admissions application
Assist students in the course registration process by guiding students in initial course selection and registration
Complete designated outreach to leads generated by marketing and/or recruitment in order to meet enrollment goals
Complete designated outreach to applicants and newly accepted students in order to meet enrollment goals
Complete pre-application screenings for designated programs and follow up on potential issues
Conduct timely application reviews in conjunction with Academic Deans and Program Directors, when applicable
Confirm enrollment for students within the assigned caseload, including managing applicant options, withdrawals, deferrals, and program changes
Coordinate and perform quarterly outbound call campaigns to current and prospective students
Provide insight and feedback to supervisor on ways to improve enrollment management for the assigned caseload
Develop and maintain working knowledge of the full Northeastern Online program portfolio, including degree programs, graduate certificates, focus areas, start dates, and admissions pathways
Advise prospective students on the program and admissions pathway that best fits their background, goals, and timeline, whether through a degree or certificate pathway and through the Fast App or Standard Application process
Provide backend support as needed to assist prospective students through key steps in the Northeastern Online enrollment process
Support the overall goal and mission of the Enrollment Management Contact Center by demonstrating a positive, collaborative, and supportive attitude toward team members, students, and university departments
Provide backup support for the Contact Center inbound line
Support Enrollment Management Contact Center inbound calls by serving as a first-level contact for callers when additional support is necessary
Answer telephone inquiries from applicants, current students, and prospective students regarding admissions, advising, course formats, registration, financial aid, and other student-related questions
Resolve student questions by providing program information, accessing student record information, directing callers to appropriate website resources, or emailing appropriate forms and documents
Provide accurate and timely responses to emails received through shared admissions inboxes
Provide visitor support coverage for admissions when needed
Provide recruitment support for events within the scope of the assigned caseload and for on-campus admission events
Assist with training and development of new employees
Monitor and manage Northeastern Online prospective student inquiry channels, including shared email and Short Message Service (SMS) inboxes
Work in close coordination with the Enrollment Management Online team to stay current on program details, admissions messaging, and portfolio updates
Support occasional virtual enrollment events hosted by the Enrollment Management Online team, including Ask Me Anything (AMA) sessions and online information sessions, serving as a knowledgeable enrollment resource for prospective students
Maintain accurate and timely records of all student interactions to support accurate reporting
Maintain accurate records of applicant and prospective student interactions in Customer Relationship Management (CRM) and application systems in order to track activity and produce reports
Prepare reports as requested on applicant and prospective student contact activity
Provide feedback on issues and interests that arise during applicant and prospective student interactions to support continuous improvement of the student experience
Maintain current knowledge of all assigned programs to properly assist applicants and prospective students throughout the enrollment cycle