Assistant Director, Student Accounts

William Paterson University•Wayne, NJ

8d•$74,252 - $96,511•Onsite

About The Position

Under the direction of the Director of Student Accounts, the Assistant Director assists in managing and administering assigned Student Accounts operations, including tuition and fee assessment, billing, accounts receivable, collections, payment processing, refunds, financial reconciliations, and reporting. The Assistant Director directly supervises four employees, coordinating daily work, monitoring performance, providing training, maintaining procedures, and ensuring timely and accurate completion of assigned responsibilities. The role uses Banner, TouchNet, Microsoft Excel, and other institutional systems to support accurate financial processing, regulatory compliance, operational efficiency, and continuous improvement. It collaborates with Financial Aid, the Registrar, Information Technology, Finance, and other University departments to resolve student account issues and support institutional objectives. The position may require occasional evening and weekend hours based on departmental needs, University events, and operational requirements.

Requirements

Bachelor's degree from an accredited college or university.
At least five years of progressively responsible experience in Student Accounts, Bursar operations, accounts receivable, higher education finance, or a closely related field.
At least two years of supervisory or management experience.
Demonstrated experience with financial reconciliations, accounts receivable management, billing, financial reporting, and internal controls.
Proficiency in Microsoft Excel, including pivot tables, lookup functions, financial analysis, and reconciliation.
Experience using enterprise financial systems, student information systems, or comparable ERP applications.
Strong analytical, organizational, communication, and problem-solving skills.

Nice To Haves

Master's degree in Business, Accounting, Finance, Higher Education Administration, or a related field.
Experience using Ellucian Banner Student Accounts and TouchNet payment processing systems.
Experience with SQL, SAS, or other financial reporting and data analysis tools.
Knowledge of Title IV cash management, FERPA, and other higher education financial regulations.
Experience with tuition and fee assessment, billing rule configuration, refund processing, and student financial reporting.

Responsibilities

Manage assigned Student Accounts operations, including tuition billing, accounts receivable, payment processing, refunds, collections, financial reconciliations, and related customer service activities.
Supervise four employees by establishing work assignments, coordinating schedules and office coverage, monitoring attendance and performance, providing training and cross-training, and ensuring accountability.
Oversee Banner tuition and fee assessment, including reviewing, testing, and maintaining billing rules, tuition structures, detail codes, and related system configurations.
Coordinate student billing processes, including electronic billing statements, payment deadlines, outstanding balance reviews, financial holds, and registration cancellations.
Oversee assigned student refund processing, including refund file generation, review, reconciliation, and coordination with Financial Aid and other departments to support compliance.
Support administration and maintenance of TouchNet and related payment processing systems, including payment plans, electronic payments, Marketplace, student deposits, and payment reconciliations.
Prepare, review, and analyze financial reports, accounts receivable aging, outstanding balances, billing activity, refunds, and other financial information; investigate discrepancies and recommend corrective actions.
Coordinate assigned third-party billing, payment processing, and reconciliation activities to ensure accurate transaction recording and timely resolution of outstanding balances.
Review financial transactions, reconciliations, and operational procedures to support accurate financial reporting, internal controls, and compliance with University policies and applicable regulations.
Implement and maintain departmental procedures, identify operational improvement opportunities, and recommend enhancements to the Director of Student Accounts.
Collaborate with Financial Aid, Registrar, Information Technology, Finance, Enrollment Management, and other University departments to resolve complex student account issues and support initiatives.
Assist the Director of Student Accounts with operational planning, problem resolution, staff development, financial analysis, and departmental projects.
Represent the Office of Student Accounts on University committees, meetings, and special projects as assigned.
Perform other related duties as assigned.