Assistant Director, RMCC Americas – Sales & Lead Management Services
About The Position
This position will be Remote, but with a preference for candidates in Dallas, TX. This is your chance to be part of the Revenue Management Consolidated Center (RMCC), Hilton's integrated commercial services engine supporting both Managed and Franchised hotel partners. Serving more than 2,000 hotel partners, we deliver global talent and tools at scale. By bringing together revenue management, sales, and lead management services into a coordinated model, we impact performance across all channels and revenue streams. Through scalable, insights-driven, and digitally enabled service delivery, RMCC advances Hilton's commercial strategy and maximizes total hotel performance. As the Assistant Director, Sales & Lead Management Services (LMS), you will lead a team responsible for driving performance across a diverse portfolio of hotels. You will have clear ownership of conversion outcomes, pipeline health, service consistency, and the execution of scalable service models aligned to RMCC priorities. You will ensure that LMS delivery supports both the needs of individual hotel owners and the broader enterprise objective of delivering coordinated commercial results. Reporting to the Director, Sales & LMS, you will advance RMCC priorities. You will do this by evolving scaled, pooled service models and strengthening integration across Sales, Revenue Management, and Commercial teams, and connecting strategy to execution, and performance across the portfolio.
Requirements
- Five (5) years of experience in Sales, Partnership Relationship Management, Marketing, Revenue Management or related commercial functions
- Three (3) years leading people leaders or equivalent team leadership experience
- Proven experience in anticipating risks and implementing strategic solutions
- Experience using a CRM platform for marketing, sales, or B2B partner engagement in a commercial environment
- Experience managing portfolio-level performance aligned to broader goals
- Experience supporting high-priority or strategic accounts, ensuring coverage and performance while building and sustaining partnerships internally and externally at senior levels
- Willingness to travel up to 20%
Nice To Haves
- BA/BS Bachelor's degree in Business, Marketing, Hospitality, or related field
- Experience in hospitality, travel, and/or loyalty sales or marketing
- Experience designing or scaling processes to improve efficiency, identifying growth opportunities, and achieving sales performance goals
- Experience using CRM platforms like Salesforce or different Salesforce environments such as Delphi or BOSS in Sales and Marketing environments
- Experience translating customer feedback into operational or strategic improvements
- Experience operating in a globally matrixed, enterprise environment
Responsibilities
- Manage portfolio performance, driving outcomes in lead conversion, response time, revenue, market share, and account coverage
- Identify growth opportunities through performance optimization and expanded contribution across hotels
- Ensure consistency through standardized processes and scalable delivery models
- Advance pooled service models to improve efficiency and capacity for growth
- Use data and insights to identify trends, risks, and opportunities, and translate them into action
- Elevate the customer voice by turning feedback into service and performance improvements
- Partner with Sales, Revenue Management, and Commercial teams to connect strategy to priorities, and outcomes
- Build and sustain enterprise-wide partnerships that deliver commercial results
- Engage strategic accounts to ensure coverage and performance
- Contribute to leadership forums and performance reviews with actionable insights
- Performance improvements across the portfolio
- Scaled and optimized LMS service models to achieve efficiency and consistency
- Process improvements that enhance scalability and simplify delivery
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Hilton Annual Incentive (Bonus) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
