Assistant Director - Revenue Optimization and Process Improvement

NYU Langone Health • New York, NY

1d • $121,792 - $200,370

About The Position

The Assistant Director of Revenue Optimization and Process Improvement leads strategic initiatives to improve revenue cycle performance, operational efficiency, and financial outcomes across NYU Langone Health. The role partners with Revenue Cycle leadership and cross-functional stakeholders to identify and prioritize improvement opportunities, turn data and operational findings into actionable strategies, and lead initiatives from assessment through implementation and performance monitoring.

The position has significant responsibility for process improvement, project management, and analytics. It focuses on identifying root causes of revenue leakage, denials, workflow inefficiencies, and other barriers to revenue cycle performance. The Assistant Director quantifies opportunities, develops sustainable solutions, establishes performance measures, and evaluates the financial and operational impact of implemented changes.

The role works across Revenue Cycle functions and collaborates with clinical, operational, financial, technology, Coding/CDI, payer, and other stakeholders to develop scalable solutions that improve revenue capture, prevent avoidable denials, strengthen upstream processes, and support continuous improvement. It also provides leadership and direction to assigned staff and represents Revenue Cycle leadership on committees and strategic initiatives as assigned.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Accounting, Health Information Management, or a related field.
• At least five years of progressively responsible experience in healthcare revenue cycle operations, financial analysis, process improvement, project management, or a related field, including experience leading complex cross-functional initiatives.
• Strong knowledge of healthcare revenue cycle processes and reimbursement systems.
• Ability to analyze complex operational and financial data, identify root causes, develop actionable recommendations, and measure results.
• Demonstrated project management and process-improvement capabilities, including managing concurrent initiatives, setting priorities, coordinating stakeholders, and driving projects from concept through implementation.
• Strong analytical, critical-thinking, problem-solving, written communication, presentation, and interpersonal skills.
• Ability to communicate complex findings effectively to operational leaders, technical teams, and senior leadership.
• Advanced proficiency with Microsoft Excel and familiarity with Microsoft Word.
• Experience working with healthcare revenue cycle reporting and analytics tools.
• Thorough understanding of process-improvement methodologies.
• Ability to proactively support quality and performance improvement efforts and contribute to team goals.
• Ability to effectively communicate with all levels of the organization.

Nice To Haves

• Master's degree in Business Administration, Healthcare Administration, Public Health, Finance, or a related field.
• Experience with Epic revenue cycle applications and reporting tools.
• Experience developing business cases, financial opportunity assessments, executive dashboards, and performance measurement frameworks.
• Advanced proficiency with Tableau Prep, Databricks, and Alteryx.

Responsibilities

• Lead and manage revenue optimization and process improvement initiatives from opportunity identification through implementation, stabilization, and measurement of results.
• Set initiative priorities based on financial and operational impact, effort, organizational priorities, dependencies, and readiness; establish project plans and governance, including scope, milestones, ownership, risks, decision points, escalation pathways, and success measures.
• Identify and prioritize revenue improvement opportunities through analysis of denial trends, coding and documentation opportunities, reimbursement variances, workflow inefficiencies, billing outcomes, accounts receivable trends, and other indicators.
• Translate complex financial and operational data into actionable strategies and executive-level business cases, quantifying impacts and articulating opportunities, recommended solutions, resource needs, risks, and expected outcomes.
• Lead root-cause analysis and develop preventive solutions for recurring revenue cycle issues, partnering with stakeholders to address underlying process, system, documentation, coding, payer, or workflow drivers.
• Coordinate cross-functional workgroups and stakeholders across Revenue Cycle Operations, Analytics, Coding/CDI, Denial Prevention, Revenue Opportunity, Information Technology/Epic, clinical departments, Finance, Managed Care, and other areas.
• Oversee Analytics in developing performance reporting, dashboards, opportunity analyses, and analytical tools to identify trends, prioritize opportunities, and proactively detect risks.
• Establish baselines, targets, and success criteria for improvement initiatives; evaluate post-implementation results, including financial benefit, operational improvement, denial reduction, revenue capture, and reimbursement.
• Lead workflow redesign across departments, sites, and functions to reduce variation, manual work, rework, and inefficiency; coordinate business requirements, workflow and system design, testing, implementation, and validation.
• Establish sustainable processes and controls for implemented improvements, including standardized procedures, ownership, accountability, exception management, escalation protocols, and corrective action.
• Provide leadership with ongoing visibility into portfolio status, financial opportunities and impact, milestones, dependencies, risks, decisions needed, and next steps.
• Present findings, recommendations, and project outcomes to senior leadership in concise, decision-oriented communications.
• Promote continuous improvement through structured problem-solving and process-improvement methodologies, supporting a shift from reactive issue resolution to proactive prevention.
• Provide leadership and direction to assigned staff, supporting development, accountability, collaboration, and alignment with priorities.
• Represent Revenue Cycle leadership on committees, workgroups, and strategic initiatives as assigned.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager