Assistant Director Program (Reentry)

Pioneer Human Services • Seattle, WA

4d • Onsite

About The Position

If you are looking for employment with a purpose—where you can help improve the daily lives of the members of your community—consider a career with Pioneer Human Services. We are currently looking for an Assistant Director of Program (Reentry) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who We Are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential. For more than 60 years, Pioneer Human Services has proudly served clients and customers with quality, professionalism, and compassion. We are a nationally recognized social enterprise dedicated to delivering value to our communities and providing a chance for change.

Requirements

• Associate of Arts degree in appropriate field required.
• One year of progressive supervisory and management experience in the reentry and/or human services fields preferred.
• Must clear a criminal history background check and pass a pre-employment drug screening test.
• Valid driver’s license

Nice To Haves

• BA/BS degree preferred in human or social services or related field.
• Three years of acceptable supervisory and management experience in the reentry and/or human services fields preferred with specific experience in human services program operations—including adult residential reentry services.

Responsibilities

• Demonstrates commitment to operational excellence of the reentry program.
• Provides tactical and technical direction to program operations.
• Completes staff scheduling and payroll functions and reports.
• Participates in work groups and committees organized by senior leadership at PHS and other external agencies as appropriate.
• Attends PHS leadership Councils and other meetings as appropriate or upon request.
• Acts on behalf of the program Director when designated.
• Analyzes and implements improved business and operational processes for the program.
• Assists the site Director in preparing the unit budget and staffing plan in collaboration with the Director of Reentry.
• Ensures that the program is prepared for, completes and successfully passes all monitoring’s, inspections, program reviews, and internal/external accreditation audits.
• Investigates accidents and incidents reports per PHS and contract agency policies.
• Maintains the facility in compliance with all safety and health regulations.
• Works with the site Director to develop quality assurance plans to ensure requirements are performed and met—and continually reviews quality assurance practices within the unit.
• Consults regularly with the site Director.
• Ensures that the unit provides the highest quality customer service both to external (public agencies) and internal customers (clients).
• Reviews performance measurement data with the Director and continually works to collect, analyze, and disseminate program data to improve service quality.
• Meets or exceeds all quality performance measures.
• Coordinates closely and collaboratively with representatives of the support functions of PHS including Real Estate Services, Finance and Administration, Information Technology, Human Resources, and Communications on an as needed basis or per the request of the site Director.
• Collaborates with other operational units and groups in PHS, including Treatment, Housing and Enterprises, to integrate activities across program functions.
• Supervises, directs, coaches and evaluates the performance of all resident monitor staff and other staff as determined.
• Plans staff schedules and assignments—and ensures adequate facility coverage by making arrangements for temporary and on-call personnel.
• Ensures staff members are sufficiently trained and that there are qualified personnel to ensure the safety and security of the resident population and the community at all times.
• Guides and supports the development and implementation of a competency-based approach to staff training and professional development in alignment with Division-wide initiatives and priorities.
• Participates in screening, selection and hiring of prospective staff including but not limited to resume analysis, interviewing and checking references.
• Advises and supports the site Director in decisions regarding staff.
• Serves on an on-call basis, 24 hours a day, to work any shift in the event of scheduling difficulty, crisis or work stoppage.

Benefits

• Medical
• Flexible spending
• Dental
• Vision
• Life
• AD&D
• Disability
• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree