Assistant Director of Ticket Operations - Ticket Office
About The Position
The University Athletic Association at the University of Florida is searching for an Assistant Director to maintain the Ticket Office computer ticketing systems and trains employees on the functionality of the system. Handles building and creation of all manifests in Archtics and creates assigned sport(s) events on Ticketmaster Host system. Is responsible for the oversight of multiple sports/ ticket operations and may assist other ticket office employees with the ticket operations for their assigned sport(s). Responsible for recruiting, hiring, training and managing hourly OPS staff. Assists in the coordination of day-to-day operations within the Ticket Office. This position requires the incumbent to have strong communication and customer service skills; be organized, detail-oriented, and self-motivated; be an independent thinker with strong analytics skills; multitask effectively; engage effectively with others of diverse cultures or backgrounds; and work a non-standard work week which may include evenings, weekends, and holidays.
Requirements
- Bachelor's Degree in appropriate area of specialization
- Two years of progressively responsible ticketing experience
- One year of cash handling experience
- Knowledgeable of Microsoft applications and ticket system software
- Strong communication and customer service skills
- Organized, detail-oriented, and self-motivated
- Independent thinker with strong analytics skills
- Ability to multitask effectively
- Ability to engage effectively with others of diverse cultures or backgrounds
- Ability to work a non-standard work week which may include evenings, weekends, and holidays
Nice To Haves
- Experience in an intercollegiate or professional athletic environment
- Experience with Salesforce CRM, Ticketmaster Archtics and Ticketmaster Host system
Responsibilities
- Maintain the Ticket Office computer ticketing systems
- Train employees on the functionality of the system
- Handle building and creation of all manifests in Archtics
- Create assigned sport(s) events on Ticketmaster Host system
- Oversee multiple sports/ ticket operations
- Assist other ticket office employees with ticket operations for their assigned sport(s)
- Recruit, hire, train, and manage hourly OPS staff
- Coordinate day-to-day operations within the Ticket Office
Benefits
- Health insurance
- Dental insurance
- Life insurance
- LTD
- AD&D
- Pension plan (upon eligibility)
- Athletic event tickets
- Employee events and recognition programs
- Possible relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
