Assistant Director of Ticket Operations
About The Position
The Assistant Director of Ticket Operations is responsible for managing ticket operations for assigned sports, including event setup, season and item builds, ticket sales and distribution, reporting, and game day operations. This position serves as the primary ticket office liaison for Baseball and additional sports as assigned, ensuring accurate ticketing system management, efficient event execution, and exceptional customer service. The Assistant Director also oversees the recruitment, training, and supervision of part-time student ticket staff while supporting the overall mission of the Athletics Ticket Office. This position is designated as weather/event essential. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Requirements
- Bachelor's degree from an accredited institution of higher education
- At least one year of ticket operations experience in collegiate athletics, professional sports, entertainment venues, or a related industry
- Experience providing customer service and resolving ticketing-related inquiries and issues
- Knowledge of and compliance with specific NCAA, SEC, and institution rules that relate to this position
- Excellent written and verbal communication skills with the ability to effectively communicate operational objectives and procedures to internal and external stakeholders
- Proven ability to balance multiple projects simultaneously while meeting tight deadlines
- Ability to work and interact with staff, faculty, and student-athletes
- Ability to work extended hours, holidays, and weekends as needed
- Ability to travel to away sporting events as needed
- Proof of legal authority to work in the United States on the first day of employment
Nice To Haves
- Master's degree from an accredited institution of higher education
- Experience utilizing Paciolan or similar ticketing platforms for event builds, inventory management, ticket sales, and reporting
- Experience with Salesforce, ARMS, eQuery, or similar CRM and donor management systems
- Experience working in Division I collegiate athletics, professional sports, or a live-event venue environment
- Experience hiring, training, scheduling, and supervising part-time, student, or temporary staff
Responsibilities
- Managing ticket operations for assigned sports, including event setup, season and item builds, ticket sales and distribution, reporting, and game day operations.
- Serving as the primary ticket office liaison for Baseball and additional sports as assigned, ensuring accurate ticketing system management, efficient event execution, and exceptional customer service.
- Overseeing the recruitment, training, and supervision of part-time student ticket staff.
- Supporting the overall mission of the Athletics Ticket Office.
- Performing duties designated as weather/event essential.
- Maintaining regular, reliable, and non-disruptive attendance.
- Creating and maintaining collegial, harmonious working relationships with others.
Benefits
- University contributions to health insurance
- University contributions to dental insurance
- University contributions to life insurance
- University contributions to disability insurance
- Tuition waivers for employees and their families
- 12 official holidays
- Immediate leave accrual
- Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
