Assistant Director of Ticket Operations

Rice University

1d • Onsite

About The Position

The Assistant Director of Ticket Operations is responsible for assisting with the management of the daily operations of the ticket office. The Assistant Director coordinates with the Director of Ticket Operations to manage and supervise all ticket office operations including planning, compliance, systems, security, game-day operations, back-office management of the Paciolan ticket software, and customer service. Additionally, the role will be responsible for the hiring, training, and scheduling of 15-20 temporary customer service representatives.

Requirements

• Bachelor’s degree
• One or more (1+) years of related ticketing or operations experience
• Ability to prioritize work and multi-task
• Excellent organizational skills
• Ability to take initiative and ownership of projects
• Written and verbal communication skills
• Ability to exercise sound judgment in making decisions
• Relevant subject matter knowledge

Nice To Haves

• Master’s degree
• three years of experience working in college or professional ticketing

Responsibilities

• Assist with the day-to-day operation of the ticket office and customer interactions (phone, email, and in-person). This includes daily customer service work, overall supervision of ticket operations personnel, and game day operations for all sports.
• Organizes, manages, and completes special projects
• Collects and analyzes data, creates reports, reviews and explains trends; formulates and evaluates alternative solutions and recommendations to achieve the goals of the program or function
• Serves as the point of contact for student ticketing, including working with campus personnel.
• Analyzes and interprets policies; develops, revises and implements procedures
• Performs all other duties as assigned
• Ensures consistent standards relating to the procurement of tickets and audit procedures for ticketing operations are upheld by all ticketing employees
• Provides reports of ticket prices, ticket revenue, and event attendance
• Recommends and implements new processes and procedures to ensure compliance with NCAA regulations
• Creates and implements plans to ensure security of information transmitted in ticketing, credit card processing, and related systems
• Maintains ticketing systems and provides training to new employees
• Creates and implements plans, processes, and procedures and oversees customer interactions to ensure superior customer service
• Resolves issues and works with customers to meet their needs
• Sells, assigns, and distributes season and group tickets
• Arranges admission for members of the game opposition, Athletic Department personnel, players’ family and friends, and sponsors as well as arrange for issuance and admission of complimentary ticket holders
• Manages season renewal process all ticketed sports.
• Ensures the security of the Ticket Office’s technology such as selling computers, scanners, card readers devices etc.

Benefits

• Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits
• Rice Mission and Values: Mission and Values | Rice University https://www.rice.edu/mission-values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees