Assistant Director of Student Services

Arizona State University

1d • $70,000 - $80,000 • Hybrid

About The Position

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to supervise the undergraduate advising team at ASU’s West Valley campus. This position is Monday-Friday 8AM-5PM with occasional nights and weekends and is located at ASU’s West Valley campus in Glendale, Arizona. The opportunity for some hybrid work is offered, as business need allows.

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Master’s degree preferred
• Proven experience fostering an environment that positively influences productivity and employee retention.
• Demonstrated knowledge of the principles and practices related to academic advising, recruitment/retention, and/or other student support functions.
• Demonstrated knowledge of management and supervisory principles and practices.
• Experience taking initiative and problem solving and/or making decisions independently.
• Experience in planning, analyzing, and coordinating activities and establishing priorities in both student service and retention.
• Experience in effectively managing, supervising, and evaluating assigned staff.
• Experience in establishing and maintaining effective working relationships.
• Demonstrates knowledge of service standards, practices, and business acumen.
• Demonstrates critical thinking and applied skills in emotional intelligence in performance management and conflict resolution.
• Supervisory experience in a higher education setting.
• Demonstrated professionalism and effective communication; verbal, non-verbal and written.
• Evidence of a strong understanding of service culture and accountability in a higher education setting.
• Ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Experience with fully digital student populations in higher education.
• Evidence of effective communication skills.

Responsibilities

• Supervises all programs within a department or a unique program (e.g., internship, special populations program) at the college, campus, or university level.
• May provide direct academic advising up to 50% of their work week as the business need requires.
• Provides recruitment/retention and/or other student support functions as needed.
• Assesses unit operation functions and implements policies, procedures, and objectives as directed.
• Initiates and prepares administrative reports and documents.
• Supervises, trains, and evaluates assigned staff; supervises all academic advising, recruitment/retention, and/or student support activities as directed.
• Represents the college/department and serves on various department and university committees as directed.
• Provides consistent leadership and presence in the student services center.
• Identifies campaign and engagement strategies to increase enrollment and persistence of our undergraduate populations.
• Meets all goals as assigned by the college, university, and ABOR.
• Consistently demonstrates appropriate judgment, discretion, critical thinking, and professionalism with all stakeholders.
• Effectively influences a supportive, positive, and inclusive culture; focusing on excellence and accountability.
• Acts as liaison with the community, students, faculty, and staff in facilitating university programs.
• Serves as a representative of the University at state, regional and national organizations, boards, councils, and committees as assigned.
• Develops work plans, policies, and reports in accordance with established unit and department objectives and funding limitations as directed.
• Recommends and monitors compliance with department policies and procedures.
• Builds effective rapport with internal and external stakeholders and identifies opportunities for improvement and/or efficiencies in alignment with the university mission.
• Communicates with other departments and university administrators; resolves or assists with the resolution of sensitive and/or escalated issues.
• Other duties as assigned

Benefits

• The New College of Interdisciplinary Arts and Sciences will offer a salary within the posted pay range of this position, commensurate with experience and qualifications, and in consideration of equity within the unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager