Director of Student Services

EF Education First / Hult • Toronto, ON

15h • Onsite

About The Position

As the Director of Student Services, you'll oversee key aspects of the student experience, ensuring every student feels welcome, supported, and inspired during their stay. You’ll lead a team dedicated to excellent customer care and vibrant campus life, serving as the bridge between staff and students while championing EF’s commitment to world-class service.

Requirements

• Proven leadership experience, ideally in student services, student unions or hospitality within an educational setting.
• Experience in managing and developing a high-performing team.
• Passion for customer service and creating memorable experiences.
• Strong organizational and communication skills, with a calm, solution-driven approach.
• Ability to work under pressure in a fast-paced, multicultural environment.
• Bachelor’s degree or equivalent experience in education, management, hospitality or related field.
• Professional fluency in English; additional languages a plus.
• Full legal right to work in Canada.

Responsibilities

• Lead and inspire: Lead and support teams responsible for the student experience, fostering a positive, energetic, and customer-focused culture.
• Oversee the student journey: Coordinate student services, housing, and activities to deliver a seamless, high-quality experience from arrival to departure.
• Coordinate across departments: Collaborate closely with academics to deliver a seamless student journey.
• Safeguard and support: Oversee student welfare and discipline, responding proactively to issues with empathy, professionalism, and care.
• Drive operational excellence: Maintain and implement high operational standards, improve processes, and identify opportunities to enhance efficiency, communication and the overall student experience.
• Build community: Foster a lively, inclusive environment that encourages cultural exchange and personal growth for students from around the world.
• Support school operations: Contribute to broader school initiatives, planning, and operational priorities that support the success of the campus as a whole.

Benefits

• Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
• Free use of EF Hello: a premium Language Learning App
• Exciting opportunities for domestic and international career advancement within 2-3 years

What This Job Offers

• Job Type: Full-time
• Career Level: Director