Assistant Director of Student Services, Dyson

Cornell University•Ithaca, NY

6d•Hybrid

About The Position

The Assistant Director of Student Services is a key member of the Dyson School Student Services team, providing holistic academic advising and support to a diverse undergraduate student population. Reporting to the Director of Student Services, the role helps students set realistic educational goals, navigate degree requirements and university policies, address personal and institutional challenges, and connect with resources across the school, college, and university to support academic success and well-being. The Assistant Director advocates for students, coaches them on effective engagement with faculty and university partners, and fosters community and belonging. Working with the advising team, the position supports new student orientation, assessment and retention initiatives, and the Pre-Collegiate Summer Scholars Program (PSSP), serving as Dyson’s college liaison. The role also liaises for the Learning Strategies Center Scholarship program and may participate in school- and university-wide committees or take on other Office of Student Services responsibilities. This is a full-time position based in Ithaca, New York. The selected candidate will work fully onsite during the initial onboarding and training period, with the possibility of a hybrid arrangement afterward based on business needs and supervisor approval. Core business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.; the specific schedule is determined in collaboration with the supervisor. Occasional nights and weekends are required to support program goals.

Requirements

Bachelor’s degree with 2 to 4 years of relevant experience, or an equivalent combination of education and experience.
Demonstrated sound judgment, creativity, problem-solving skills, and ability to work independently and within a team of professionals.
Demonstrated experience with diverse student populations and an appreciation for and understanding of a selective research university.
Strong desire to work closely with students using proven student development theory and techniques.
Ability to contribute to an evolving team and embrace change.
Experience modeling values that support inclusion, belonging, and well-being.
Ability to advocate for individuals from a broad range of backgrounds.
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
Availability to work occasional nights and weekends to support program goals.

Nice To Haves

Master’s degree preferred.
Two years of experience in an advising role.

Responsibilities

Advise and support undergraduate students on academic requirements, degree progress, university policies, special opportunities, and international experiences.
Guide students through academic, personal, and institutional challenges; connect them with campus resources and develop strategies that promote well-being, persistence, and academic success.
Advocate for students by partnering with faculty, staff, and campus stakeholders to address concerns and support positive outcomes.
Coach students on effective engagement with faculty, academic planning, and navigating the university environment.
Develop and deliver student success programming and initiatives in collaboration with the advising and student support team.
Build and maintain relationships with student leaders, student organizations, and campus partners, serving as a liaison between students and the Office of Student Services.
Coordinate the Pre-Collegiate Summer Scholars Program (PSSP), First-Year Family Weekend, and new student engagement activities.
Manage special projects and student support initiatives, including oversight of the Learning Strategies Center Scholarship program.
Participate in school- and university-wide committees and initiatives.
Support new student orientation and contribute to assessment and retention initiatives.