Assistant Director, Student Financial Service

Manchester University•North Manchester, IN

About The Position

Manchester University is seeking a knowledgeable and student-focused Assistant Director of Student Financial Services to help students and families navigate financial aid and make informed decisions about financing their education. Reporting to the Director of Student Financial Services, the role contributes to administering federal, state, institutional, and private financial aid programs. The Assistant Director serves as a resource for students and families, collaborates with colleagues across the University, and helps ensure processes are accurate, compliant, and student-centered. The position supports students through financial aid counseling, program administration, verification and special circumstance processes, loan administration, state aid activities, staff training, and community outreach. It also contributes to enrollment, retention, and student success initiatives.

Requirements

Bachelor's degree required.
Three to five years of financial aid experience.
Strong customer service skills and commitment to supporting students and families.
Excellent written, verbal, technical, and interpersonal communication skills.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Ability to work independently as a self-starter and collaborate effectively within a team environment.
Proficiency with Ellucian Colleague, Insights, Microsoft Office Suite, and other technology tools.
Commitment to fostering an inclusive and welcoming environment for students, faculty, and staff.

Responsibilities

Partner with the Director of Student Financial Services to administer and award financial aid in accordance with federal, state, and institutional regulations.
Counsel students and families on financial aid eligibility, award packages, payment options, and funding strategies.
Manage verification processes, special circumstance documentation, and related student communications.
Oversee data exchanges with federal agencies through COD and EdConnect.
Administer federal and private loan programs, including certifications, master promissory notes, entrance and exit counseling requirements, and related processes.
Coordinate Indiana state financial aid awarding and claims activities.
Serve as a resource for outside scholarship providers and funding organizations.
Collaborate with Admissions and other campus partners to support enrollment and student success initiatives.
Train Admissions and Success Advising staff on financial aid programs, policies, and regulatory updates.
Represent Student Financial Services through presentations, campus events, FAFSA assistance efforts, and community outreach.