Assistant Director, Financial Aid Service

University of Dayton•Dayton, OH

11d

About The Position

The Assistant Director, Financial Aid Service provides financial aid service to University of Dayton students and reports to the Senior Associate Director, Flyer Student Services and Financial Aid Service. As part of the counseling team, the Assistant Director handles escalated financial aid conversations referred by Flyer Student Services staff and EdAmerica. The role helps students make decisions about financing educational expenses and supports counselors and student workers. Responsibilities include educating students and families about financial aid, reviewing FAFSA applications, determining and adjusting financial assistance, explaining loans and financing options, and exercising professional judgment. The Assistant Director supports administration of a state financial aid program and leads program management to ensure information is awarded accurately and communicated effectively to staff and students. The role advances service improvements through partnerships with Student Accounts, the Registrar, Holistic Advisors, and other campus partners. It identifies, recommends, and implements process changes to improve service, increase efficiency, and reduce manual work. The Assistant Director also supports undergraduate financial literacy efforts across campus and contributes to the University's Catholic and Marianist mission and inclusive-excellence goals.

Requirements

Bachelor’s degree, or three years of financial aid work experience with progressive growth in responsibilities.
At least two years of experience providing service in a professional, fast-paced, deadline-driven environment.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and oral communication skills and attention to detail.
Problem-solving skills.
Ability to improve and streamline processes.
Self-motivation and ability to work independently.
Ability to provide leadership as a collaborative team member.
Applicants must be currently authorized to work in the United States on a full-time basis; the University does not provide work visa sponsorship for this position.

Nice To Haves

Two years of financial aid or campus one-stop office experience in a professional, fast-paced, deadline-driven environment, focused on communication, counseling skills, and solving complex problems.
Master’s degree in Business, Higher Education Administration, or a related field.
Enrollment Management or Higher Education experience at a private University.
Knowledge and experience with Ellucian Banner software and Salesforce CRM.
Demonstrated effective interpersonal skills.
Demonstrated knowledge of student financial aid laws and regulations.
Ability to work with staff, students, and families in a manner consistent with Catholic and Marianist values and principles.

Responsibilities

Provide financial aid service to University of Dayton students.
Support the counseling team with escalated financial aid conversations referred by Flyer Student Services staff and EdAmerica.
Help students make decisions about financing educational expenses and support their academic success.
Support Flyer Student Services counselors as they counsel students and student workers.
Educate students and families about the financial aid process.
Review FAFSA applications and determine or adjust types of financial assistance.
Educate students about loans and financing options and exercise professional judgment.
Support administration of a state financial aid program and lead its program management to ensure accurate awards and effective communication.
Build and advance partnerships with Student Accounts, the Registrar, Holistic Advisors, and other campus partners to improve efficiencies and broaden service outreach.
Identify, recommend, and implement process changes to improve services and reduce manual steps for staff.
Support financial literacy efforts for undergraduate students across campus.
Contribute individually and as a team member to the University's mission and inclusive excellence.