Assistant Director, Financial Aid Service

University of Dayton, Ohio•Dayton, OH

10d

About The Position

The Assistant Director, Financial Aid Service provides financial aid services to University of Dayton students and reports to the Senior Associate Director, Flyer Student Services and Financial Aid Service. As part of the counseling team, the role handles escalated financial aid conversations referred by Flyer Student Services staff and EdAmerica. The position helps students make decisions about financing their education and supports their academic success, while also assisting counselors and student workers. Responsibilities include educating students and families about financial aid, reviewing FAFSA applications, determining and adjusting financial assistance, explaining loans and financing options, and exercising professional judgment. The Assistant Director supports the administration of a state financial aid program and serves as its lead program manager, ensuring awards are accurate and information is communicated effectively to staff and students. The role develops internal partnerships with Student Accounts, the Registrar, Holistic Advisors, and other campus partners to improve services, broaden outreach, and increase efficiency. It also identifies, recommends, and implements process improvements that reduce manual work in financial aid administration, and supports campus financial literacy efforts for undergraduate students. The position contributes individually and as part of a team to the University’s Catholic, Marianist mission and inclusive excellence. Employees are empowered to attend educational experiences that deepen their understanding of the University’s mission and strategic priorities.

Requirements

Bachelor’s degree or three years of financial aid experience with progressive growth in responsibilities.
At least two years of experience providing service in a professional, fast-paced, deadline-driven environment.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and oral communication skills and attention to detail.
Problem-solving skills.
Ability to improve and streamline processes successfully.
Self-motivation and ability to work independently.
Ability to provide leadership as a collaborative team member.
Applicants must be currently authorized to work in the United States on a full-time basis; the University does not provide work visa sponsorship for this position.

Nice To Haves

Two years of financial aid or campus one-stop office experience in a professional, fast-paced, deadline-driven environment, focused on communication, counseling, and complex problem-solving.
Master’s degree in Business, Higher Education Administration, or a related field.
Enrollment Management or higher education experience at a private university.
Knowledge of and experience with Ellucian Banner software and Salesforce CRM.
Demonstrated effective interpersonal skills.
Demonstrated knowledge of student financial aid laws and regulations.
Ability to work with staff, students, and families in a manner consistent with Catholic and Marianist values and principles.

Responsibilities

Provide financial aid service to University of Dayton students, including counseling on escalated financial aid conversations referred by Flyer Student Services staff and EdAmerica.
Support students’ decisions about financing educational expenses and their academic success, and support Flyer Student Services counselors and student workers.
Educate students and families about the financial aid process.
Review FAFSA applications.
Determine and adjust all types of financial assistance.
Educate students about loans and other financing options, and exercise professional judgment.
Administer a state financial aid program as lead program manager, ensuring awards are accurate and information is shared effectively with staff and students.
Develop and advance partnerships with Student Accounts, the Registrar, Holistic Advisors, and other campus partners to improve service, outreach, and efficiency.
Identify, recommend, and implement process changes that improve services and reduce manual steps in financial aid administration.
Support financial literacy efforts for undergraduate students across campus.
Contribute to the University’s mission and inclusive excellence individually and as a team member.