Asst Director of Staff Training & Development

Lines for Life • Portland, OR

1d • Hybrid

About The Position

The Assistant Director of Staff Training and Development leads the design, implementation, and continuous improvement of training systems that support a high-quality, mission-driven workforce. This role oversees crisis line training programs and ensures organization-wide alignment of onboarding, annual training, and continuing education in partnership with Human Resources and department leadership.

Requirements

• Master’s degree in Behavioral Health, Counseling, Social Work, Psychology, Education, or a related field
• Minimum of 3 years of experience in crisis intervention, preferably in phone and/or text-based interactions
• At least 3 years experience in training/education, workforce development, or clinical supervision, preferably within crisis services or behavioral health settings
• At least 2 years of leadership or supervisory experience, including direct oversight of staff
• Demonstrated experience designing and implementing training programs, including onboarding and continuing education
• Strong knowledge of adult learning principles, instructional design, and training evaluation methods
• Excellent communication, leadership, and cross-functional collaboration skills
• Ability to adopt and build proficiency in new technology quickly.

Nice To Haves

• Experience working with remote or distributed teams
• Experience partnering with Human Resources on performance management and staff development initiatives
• Familiarity with training compliance requirements, accreditation standards, and quality assurance processes in behavioral health or crisis services
• Experience with learning management systems (LMS) or other systems used to track training completion and compliance

Responsibilities

• Provide direct supervision, coaching, and performance management for clinical training staff, ensuring high-quality instruction and consistent training delivery
• Oversee the development, implementation, and evaluation of all crisis line training programs. This may include development and delivery of training content.
• Ensure training programs align with clinical best practices, accreditation standards, and organizational policies
• Partner with Human Resources to design and implement organization-wide onboarding and annual training requirements across all departments
• Collaborate with HR and leadership to identify training needs and ensure staff at all levels have access to appropriate professional development opportunities
• Oversee systems and processes for tracking training completion and contract/accreditation compliance
• Monitor and analyze training data to assess effectiveness, identify gaps, and drive continuous quality improvement
• Interface with HR as needed to facilitate comprehensive performance management, particularly with new staff during the onboarding process.
• Ensure consistency and quality of training delivery across remote and geographically distributed teams
• Lead the integration of new training initiatives related to emerging clinical practices, technology platforms, and organizational priorities
• Provide strong project management support including coordination of interdepartmental initiatives.
• Represent training in crisis lines quarterly and annual reports, accreditation processes, grant and contract opportunities, and other collaborative spaces and associated meetings.

Benefits

• $11,400 in premium coverage for employee health, vision and dental coverage
• Full coverage of short and long-term disability and life insurance premiums
• A matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date
• A flexible spending plan
• An employee assistance program
• A free Fitbit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level