Assistant Director of Security

The Ballantyne Hotel & Spa, Charlotte•Charlotte, NC

6d•Onsite

About The Position

The Assistant Director of Security is responsible for assisting the Security Manager in overseeing the hotel's security operations. This position requires a strong commitment to guest safety and security, as well as the ability to lead and motivate a team of security officers.

Requirements

Proven experience in security management, preferably in the hospitality industry.
Strong leadership and supervisory skills.
Excellent communication and interpersonal skills.
Ability to work effectively under pressure and in a fast-paced environment.
Knowledge of security systems, procedures, and regulations.
Valid security guard license or certification (as required by local regulations).
Proficiency in computer skills, including Microsoft Office Suite.

Responsibilities

Assist in developing, implementing, and maintaining comprehensive security policies and procedures.
Oversee the daily operations of the security team, including scheduling, training, and performance management.
Conduct regular security audits and inspections to identify potential vulnerabilities and implement corrective actions.
Monitor surveillance systems and respond promptly to security incidents and alarms.
Investigate incidents, accidents, and suspicious activity, and prepare detailed reports.
Coordinate with local law enforcement agencies and other external stakeholders.
Ensure the safety and security of all guests, employees, and hotel property.
Respond to guest inquiries and complaints related to security matters.
Conduct security awareness training for hotel staff.
Implement emergency response procedures and coordinate evacuation drills.
Recruit, hire, and train security officers.
Provide ongoing coaching, mentoring, and performance feedback to security team members.
Foster a positive and supportive work environment.
Address disciplinary issues and resolve conflicts within the team.