Director of Security

Shopping Center Management d b a Turnberry Associates•Nashville, TN

2d•Onsite

About The Position

The Director of Security will be responsible for providing a safe and secure hotel environment for all guests and associates through effective management of security personnel. They will manage the overall operation of the JW Marriott Nashville’s security programs.

Requirements

Ability to speak, read, write and understand English
Professional demeanor appropriate for a luxury environment
Five years security, military, or police management experience required with a minimum of two years supervisory experience in a luxury hotel environment
Advanced knowledge of security concepts, principles, practices, and procedures
Thorough knowledge of state and federal laws
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
Well organized and demonstrated strong problem-solving skills
Effective leadership, supervisory and management skills
Budgeting and analytical skills
Ability to communicate effectively and establish and maintain effective working relationships with clients, management and staff
Active Unarmed Security Registration
CPR certification and first-aid training, ideally facilitator certification

Nice To Haves

College course work in criminology preferred

Responsibilities

Act as a brand ambassador, representing JW Marriott standards in all internal and external engagements
Assign duties and schedule associates while balancing needs of hotel and productivity standards
Balance safety, privacy, and service excellence in all guest and associate interactions
Collaborate with other departments and senior leaders on investigations and training
Collaborate with the Engineering department to ensure proper functionality of life saving equipment
Conduct walk through observations of entire hotel and collaborate with leadership to identify, mitigate, and improve and concerns related to guest and associate security and safety
Develop and administer safety incentive programs and keep key personnel updated on emergency procedures
Develop and execute long-term security strategies aligned with business objectives and brand expectations
Develop, monitor, and enforce property security policies, processes and procedures
Ensure all security operations enhance the guest experience while maintaining the highest standards of discretion, professionalism, and brand integrity
Ensure compliance with OSHA standards and preventative measures
Ensure department compliance with JW Marriott Nashville policies, procedures, and programs
Interview, select, review and counsel security officers to maintain order throughout the hotel
Lead crisis management planning, tabletop exercises, and real-time executive response to threat and vulnerability assessments (physical, reputational, cyber-adjacent awareness)
Maintain a working relationship with local, municipal, and governmental law enforcement agencies, etc.
Maintain the highest levels of confidentiality regarding guest information/VIPs, incidents, and investigations
Manage event security, high-occupancy risk planning, and crowd control, celebrity/VIP, and high-net-worth guest scenarios
Manage guest injury process and procedures
Monitor associate activity and coach subordinate performance
Monitor suspicious people entering, exiting, or loitering around building
Oversight of CCTV, access control, body-worn cameras, incident management systems
Perform additional duties and projects as assigned
Prepare and oversee the department's financial goals
Serve as a senior leader and trusted advisor to hotel executive leadership on security, safety, and risk matters
Train new associates according to all JW Marriott Nashville specifications including policies, procedures and documentation